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Toyota of Scranton

Scranton, PA

4.7
5,189 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,189 reviews

June 09, 2021

Stephen is up front and honest. He was able to get me in and out within a reasonable amount of time. He communicated very well and understood my priorities. More

by BENJAMINSHERRING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 11, 2021 -

Toyota of Scranton responded

Benjaminsherring, thank you for letting us know about your service visit. Stephen is committed to providing our guests with the best experience, and it sounds like that was the case. Updating guests during their service visit is a major component of each guests' experience. We are happy to know all communication went well. Take care. Next visit we hope you rate us 5 stars.

June 09, 2021

Great people and place to buy a vehicle! Ahmed is a truly amazing person, and I wouldn't even call him a sales man, but a friend!! From Shaun and Joe! More

by novo711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cali
Jun 11, 2021 -

Toyota of Scranton responded

novo711, It is nice to hear you made a friend when purchasing your new vehicle. We are delighted to know all went well. Thank you for taking the time to let us know. Take care.

June 08, 2021

No hassle timely, straight forward email/text/phone sales experience. Friendly, courteous in person sales and financial. Pricing for vehicle purchased was, well, unexpectedly high. More

by STEELERS36FAN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
Jun 08, 2021 -

Toyota of Scranton responded

Steelers36fan, thank you for the perfect, 5 star review. The team at Toyota of Scranton is thrilled you took the time to let us know about your buying experience. Thanks again. Take care.

June 08, 2021

Had a tire blowout across the street from dealership. They charged me $296.45 for a Goodyear Assurance tire plus $39.01 for installation and $4.50 for 2 tire weights.(Total of $343.46). They didn't h More

by antman33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
Jun 08, 2021 -

Toyota of Scranton responded

antman33, we are glad you were able to get on the road and travel safely to your home after experiencing a blow out. Our team did the best they could to accommodate your situation. We are a top dealership in the area and offer the best in service. Each business is different with different price structures. We are sorry you were disappointed by our efforts to help you.

Jun 08, 2021 -

antman33 responded

This is the best response you have? Not even an apology for dealing with the same tire that you supposedly replaced leaking the whole way home?? For $343.46 I believe most people would expect that a new tire would not leak air because a dealer did not replace the tire stem!!! DO NOT GO TO THIS DEALERSHIP!!!

June 08, 2021

I had a great experience at Toyota. Joe M was extremely helpful and patient and answered all my questions. I am so happy with my new ride More

by KSCHRECK05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Toyota of Scranton responded

KSCHRECK05, thank you for sharing about your recent buying experience. We are happy to know Joe was so helpful during the process. He is committed to providing our guests with the best experience. Enjoy your new ride for many miles to come. Take care.

June 08, 2021

Exceptionally pleased with the new Rav4XLE, Joe Mercado Jr., and Mike in finance, and Maxx for the vehicle overview. Hats off to Toyota of Scranton. More

by JSCZYZYK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden, Michael Reilly
June 06, 2021

Always great service from toyota of scranton. I only wish the prices for small repairs werent ridiculously high. Almost $300 for spark plug replacement they offered. Its only $40 for plugs and about 15 minut More

by robertz321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember their name.
Jun 07, 2021 -

Toyota of Scranton responded

Thank you robertz321 for your message and review. We all appreciate your feedback and will share it with our managers. We view our guests comments as opportunities for us to learn. Thanks again. Take care.

June 04, 2021

Toyota of scranton is the best place to buy a car! They are friendly , nice and fast =} Thank you Toyota of Scrantonand your great employees! More

by dawnmyoung73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Toyota of Scranton responded

Dawn, Thank you for being one of our raving fans! We all appreciate your review and top rating. Take care.

June 03, 2021

My sales representative was extremely helpful with what we were looking for in a vehicle. It took a while to get the paperwork done, but it was well worth the wait. Everyone there was very kind and coope More

by gg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Abraham(Ebraham)
Jun 04, 2021 -

Toyota of Scranton responded

Thank you gg for your top rating and recommendation. We are thrilled you had an excellent buying experience...including some goodies from our restaurant. Enjoy your new vehicle. Take care.

June 03, 2021

Fine service as is the Toyota of Scranton Standard. Stephanie is fantastic. Air filters were a little on the pricy side. I bought the extended maintenance plan, well worth the price!! More

by dagger41sg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Toyota of Scranton responded

Thank you dagger41sg, for your awesome review and comments on your service visit. Stephanie is always dedicated to providing the best in customer service. We appreciate you taking the time to comment on your experience. Take care.

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