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Toyota of Scranton

Scranton, PA

4.7
5,189 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,189 reviews

June 16, 2021

I am in love with the 2010 Toyota Corolla S I purchased for my wife. Salesman Jordan, paired with Mr. Reilly from the Finance department where fantastic in getting us approved fast with a comfortable payme More

by JFRISBIE1030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Jun 16, 2021 -

Toyota of Scranton responded

Thank you, JFRISBIE1030,for the 5 star rating and awesome recommendation. We hope your wife is enjoying the Corolla S. Our team is here to assist you with your car needs. Thanks again. Take care.

June 15, 2021

With Dave at your service rep and him taking a personal interest in your problem along with Toyota this should be the benchmark at other dealerships and other dealers employees should strive to Match More

by ramdbm18424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Toyota of Scranton responded

rambm18424, thank you for the very kind words. David is great as he strives each and every day to provide our guests with the best experience. We all appreciate the perfect, 5 star review. Thanks again. Take care.

June 15, 2021

Chris Ellis was great! But the service took way too long......We had a nice experience with the shuttle both to and from our home...... More

by JCISLOVE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Cloud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Wallace, Howard Sweeny
Jun 16, 2021 -

Toyota of Scranton responded

JCISLOVE7, thank you for letting us know about your service visit. We are happy you enjoyed our shuttle service. So sorry the service was longer than anticipated. Take care.

June 14, 2021

Fantastic service, as always!! I’m always very impressed by the professional staff and friendliness! These particular staff members always make you feel like family!!! More

by kylah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Jun 16, 2021 -

Toyota of Scranton responded

kylah, you are a member of the Toyota of Scranton family. Thank you for the perfect, 5 star review. It is appreciated. Take care.

June 14, 2021

Great working with Bryan Matarese and the team in trading in my vehicle for the Jeep Cherokee. Love my Cherokee! The only thing is after I got home we realized that one of the headlights is not properly in More

by GITMOGECKO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Matarese
Jun 16, 2021 -

Toyota of Scranton responded

Gitmogecko, please reach out to Bryan regarding your headlight. Thank you for your awesome review and rating. Enjoy you new Jeep Cherokee. Take care.

June 14, 2021

Sales Department is not good Why do they say that you will take the car the same day to get a final price, and then they say they will not sell you the car because I called too many times and did not sho More

by rudoneyet134
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gotto
Jun 16, 2021 -

Toyota of Scranton responded

rudoneyet134, we do have a system we follow when selling and servicing vehicles. It involves making an appointment and if you miss your appointment it does effect our team. We do understand there are things that happen during the course of a day that can interfere with your schedule. We wish you well in your search for a new vehicle.

June 14, 2021

I have never experienced a process like this in my life complete Service from the time i pulled up to the garage door.They ushered me in to sitting me down in the waiting room letting me know car was being More

by CARDEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Jun 16, 2021 -

Toyota of Scranton responded

Thank you. We want you to feel welcomed by our team at each visit to our dealership. That is our top priority. Thanks so much for the awesome review and rating. Take care.

June 13, 2021

Excellent customer service. Jordan helped me get everything I was looking for in my new vehicle for the price I was willing to pay on a monthly basis. More

by RICHARD.ARCURI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Toyota of Scranton responded

Richard, thank you for the perfect, 5 star review. We are so delighted your experience went well and you were able to find a vehicle within your budget. That is fantastic. Thank you again.

June 12, 2021

Great experience start to finish, 10/10 !!Thanks to Great experience start to finish, 10/10 !! Thanks to everyone that helped and was able to get me into my new car, highly recommended to all! More

by howard.sweeny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny, Curt Manck
Jun 16, 2021 -

Toyota of Scranton responded

howard, thank you. Enjoy your new vehicle. It is our pleasure to provide you with an experience worthy of a 5 star rating. Take care

June 10, 2021

*****Why buy anywhere else?*****Recently purchased a Pre *****Why buy anywhere else?***** Recently purchased a Pre owned Tacoma. Our product specialist, Doug S was amazing. He was quick to answer questio More

by GS430SPEED
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Jun 11, 2021 -

Toyota of Scranton responded

Jake, Enjoy your Tacoma. Thank you for telling the story of your recent buying experience at our dealership. Our team's focus is to provide our guests with a top notch experience, We are delighted both Doug and Howard did so!!! Thanks again. Take care.

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