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Toyota of Scranton
Scranton, PA
5,189 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,189 reviews
July 15, 2021
Jake did an amazing job once again helping find the Car we wanted to purchase for our daugther. We will buy again from Jake Warrington will be our sales rep from here on out, thats 2 cars that he has down we wanted to purchase for our daugther. We will buy again from Jake Warrington will be our sales rep from here on out, thats 2 cars that he has down a great job with us on. More
by Coby
Verified Customer
July 14, 2021
The experience is like no other car buying experience. All members of the staff are friendly and polite at all times. I wouldn’t buy a vehicle any where else. All members of the staff are friendly and polite at all times. I wouldn’t buy a vehicle any where else. More
by K.HIBSON
Employees Worked With
Bryan Matarese, Howard Sweeny
July 14, 2021
Took care of me while there but then dissappear when there were issues with the purchase. Dodge calls and messages. Very pushy with their warranties and other add-ons. there were issues with the purchase. Dodge calls and messages. Very pushy with their warranties and other add-ons. More
by MLOWOSIK
July 14, 2021
my experience was great. they helped me out tremendously and were super kind to me. i definitely recommended more people and am very impressed with the sales rep ahmad and finance officer ryan and were super kind to me. i definitely recommended more people and am very impressed with the sales rep ahmad and finance officer ryan More
by MADISON_AMATO12
July 13, 2021
Yes I would recommend. Service is great. Cars are great. Environment friendly and willing to make you comfortable in waiting area. Highly appreciated. Thank you. Environment friendly and willing to make you comfortable in waiting area. Highly appreciated. Thank you. More
by ANTWONMARCEL
July 13, 2021
This is the third time I'm doing this !!! Sales Dept. is great, Your finance dept is great, Your managers were very friendly. Your service dept. needs work ! I brought my daughters 2021 RAV 4 in for servic great, Your finance dept is great, Your managers were very friendly. Your service dept. needs work ! I brought my daughters 2021 RAV 4 in for service. 2 hours and 40 minutes later I left with the vehicle never being touched !!! What agitated me was when after approximately 2 hours I asked what was going with the car. He went to check, Came back, Told me about 15 more minutes. 40 minutes later he told me the car was not touched ! ME, Not knowing what was going on with my daughters car, Bought another vehicle while I was there !!! PLEASE DO NOT SEND ME ANYMORE SURVEYS !!! More
by FASTEDDY440
July 13, 2021
This dealership is okay. They try to pressure you into a sale by making the deal good for right at the moment. I bought a car but I didn't like the sales pressure. sale by making the deal good for right at the moment. I bought a car but I didn't like the sales pressure. More
by KARGIAMBRONE
July 12, 2021
Christopher Ellis was my service advisor, and he did an excellent job. Very professional, friendly and attentive to my service. He explained everything and pointed out the other services that they offer if excellent job. Very professional, friendly and attentive to my service. He explained everything and pointed out the other services that they offer if I wish to have that work performed additionally. Since I was going to wait for my service (Pa. inspection, multi point service, and recall on fuel pump) he was very hospitable, and offered me water, coffee. This made my service visit a very good experience knowing that Toyota of Scranton really cares for their customers. This is my second Rav 4 that I leased and this lease is up next June. I hope to be a continued Toyota of Scranton customer. Kudos to Chris for doing a great job as my service advisor. More
by JJV
Employees Worked With
Christopher Ellis
July 11, 2021
Jeff was great!! He was very polite and professional. Also, he was upfront with the length of delivery it might take for my truck to arrive and kept me updated on the delivery. Also, he was upfront with the length of delivery it might take for my truck to arrive and kept me updated on the delivery. More
by FKOTULA
July 08, 2021
Alan has been my service advisor twice and did an excellent job for me. This time my advisor was Jon Higgins who was also excellent. excellent job for me. This time my advisor was Jon Higgins who was also excellent. More
by BIFFY7
