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Toyota of Scranton
Scranton, PA
5,187 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,187 reviews
August 16, 2021
Well after selling me a Honda crv I had it 2 days before the transmission went out of it so this rating is for the service department not for the sales they fixed the transmission at no cost for me and goi the transmission went out of it so this rating is for the service department not for the sales they fixed the transmission at no cost for me and going to do the detail work because there was water damage to the seats ,and fix the paint chips on the hood More
by OWENSSHIRLEY51
Verified Customer
August 12, 2021
Professional, friendly staff who has gone above and beyond to help me. Last visit, Chris took extra time to review my service record, which was appreciated. Jon gave me a good tip on auto glass the t beyond to help me. Last visit, Chris took extra time to review my service record, which was appreciated. Jon gave me a good tip on auto glass the time before that. Generally a good experience every time. More
by JJD6676
Employees Worked With
Chris Ellis, Jon Higgins
August 12, 2021
When I arrived I was told my 1 tire wouldn’t last 200 miles and was offered a “deal” on tires. When I said my local mechanic said they were ok until winter she said absolutely not. I told her I would not miles and was offered a “deal” on tires. When I said my local mechanic said they were ok until winter she said absolutely not. I told her I would not be ordering tires as I couldn’t afford it. When I left amazingly my tires were all ok now and that one WAS good until winter. Even the printout confirmed it. I have bought multiple brand new cars from this establishment. It was the first time I ever felt lied to, scared into a purchase and like I was being tricked into buying something I didn’t need. It really will make me think about shopping elsewhere and not returning after my Toyota Care has expired. I don’t recall the woman’s name but she was in a small desk area to the left of the large counter. More
by AMY_JOAN
Employees Worked With
August 12, 2021
Great salesman and easy buying process. Everything went smoothly and we were happy with the experience. Would recommend Toyota to anyone in the market for an auto. smoothly and we were happy with the experience. Would recommend Toyota to anyone in the market for an auto. More
by btignd
August 12, 2021
Kacie was so wonderful! Walked me through all the repairs. She checked in with me while I waited. I can’t say enough great things about her customer service. As for the cars, they are both working gr repairs. She checked in with me while I waited. I can’t say enough great things about her customer service. As for the cars, they are both working great. So I assume the work done by the mechanics was top notch. We will be in the market for a new Sienna in a few weeks. Hope the sales associate is as wonderful as Kacie! More
by TEACHNOEL
Employees Worked With
August 11, 2021
All staff was friendly and helpful and courteous .. would recommend this dealership to anyone looking for a vehicle. Service was quick on their end but still waiting for gmc to get my car back. recommend this dealership to anyone looking for a vehicle. Service was quick on their end but still waiting for gmc to get my car back. More
by CATHYVANDERBECK
Employees Worked With
August 11, 2021
They were very helpful with my trade in and putting a down payment on a preowned vehicle. I love my Toyota and am so happy to have a reliable vehicle. down payment on a preowned vehicle. I love my Toyota and am so happy to have a reliable vehicle. More
by OMILL704
Employees Worked With
Other Employees :
Brendan Reilly, Jeffrey Felkowski, Michael Reilly
August 10, 2021
I was pleased that I was able to get a shuttle home then back to the dealership when the work was done. Everything was completed in a timely manner. back to the dealership when the work was done. Everything was completed in a timely manner. More
by woddie41
Employees Worked With
August 10, 2021
My experience has not ended. My top of the line model is still at the dealership. This is the second time a problem has stumped the highly trained staff the first time it took months to diagnose a fix I hop still at the dealership. This is the second time a problem has stumped the highly trained staff the first time it took months to diagnose a fix I hope not to get a repeat. More
by Mark7Webster
Employees Worked With
August 09, 2021
I had a very good experience with Nicole who answered all of my questions I had about the car. I will definitely be recommending her to anyone who is looking to buy from this dealership of my questions I had about the car. I will definitely be recommending her to anyone who is looking to buy from this dealership More
by CHARLOTTEYELNOSKY
Employees Worked With
Jim, Nicole
