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Toyota of Scranton

Scranton, PA

4.7
5,190 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,190 reviews

September 07, 2021

I have been a customer at Toyota of Scranton for approximately 2.5 years and have not been disappointed yet! From sales to service appointments. Every staff member has been pleasant, knowledgeable a More

by kylah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Sep 07, 2021 -

Toyota of Scranton responded

kylah, thank you for your loyalty to our dealership. We are so happy you enjoy doing business with us and look forward to a long relationship with you. Take care.

September 07, 2021

My last visit was an emergency because of noise that my tires were making. It turns out that at the previous visit, a few day before, the tech did not do his job right. Alan took very good care of me and w More

by kathy.dooley.dfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Toyota of Scranton responded

Kathy, our sincere apologies for this situation. We are concerned that this happened and have addressed it with our service team. So grateful you are safe and Alan was able to take care of everything. Take care.

Sep 09, 2021 -

kathy.dooley.dfc responded

Thank you

Sep 10, 2021 -

Toyota of Scranton responded

Thank you for taking my call yesterday. I appreciate your time and understanding. Take care.

September 07, 2021

Service has always been great for me, have going to Scranton Toyota since 2016! Had the 30000 mile check up and a recal done very fadt More

by LTD16158@AOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Toyota of Scranton responded

LTS16158, thank you for taking the time to let us know about your recent service visit. We all appreciate the 5 star rating. Take care.

September 06, 2021

Very friendly and attentive. Not pushy or overbearing. Sylvia showed us everything we need to know about the Bluetooth and USB setups. Would purchase again More

by NEELRAD1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia
Sep 06, 2021 -

Toyota of Scranton responded

Thank you, neelrad1, for taking the time to let us know about your buying experience. We are thrilled you enjoyed working with Sylvia and she was so helpful. All the best with your new vehicle., Take care.

September 06, 2021

Definitely did not expect to trade in my 2017 Camry at the date of sale, however, Jordan & team worked in my favor. I arrived with the entrant to just look and see options, yet wait for my husband to be p More

by KIMBERLYMORRIS18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Toyota of Scranton responded

Hi Kim, Congratulations on your new Camry. We are delighted all went well, and Jordan was able to assist with your buying experience. Thank you for the 5 star rating and your great review. Enjoy your new ride!!!

September 06, 2021

A great experience to find the toyota I wanted. Sales consultant, Doug reviewed cars features and made sure I understood. Finance department, Marco explained the paperwork with me and made sure I had th More

by LJOMS1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Toyota of Scranton responded

LJOMS1965, we are delighted you had a 5 star experience. You worked with the best, Marco and Doug. Thank you for taking the time to let us know about your buying experience. Take care.

September 05, 2021

Excellent service they let me know everything i need to do and changed my oil. Plus the service inside at the diner area was also exceptional More

by Pventuri81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Sep 06, 2021 -

Toyota of Scranton responded

Thank you for the kind words and 5 star rating, pventuri81. We are delighted all went well at your service visit. Take care.

Sep 06, 2021 -

Pventuri81 responded

Your welcome first to be back with the Toyota family.

September 05, 2021

The service department is top notch. Everyone is friendly and informative. They always keep you updated and usually get things taken care of quickly! Always great service! More

by jmasters961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Toyota of Scranton responded

Thank you, jmasters961, for the5 star rating of your recent service visit. We want you to have an excellent experience with regards to the services completed and length of time for service. We are happy to hear you experience went well. Take care.

September 04, 2021

We were from out of town and we needed service on our Tundra in order to continue our road trip. Jon Higgins and the technicians did an excellent job of fixing our problem. Jon was very communicative and More

by photo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
Sep 06, 2021 -

Toyota of Scranton responded

Frank, We are delighted you were able to get on the road in a reasonable amount of time and continue your trip. Thank you for the outstanding review. Jon Higgins is all about providing the best in customer service. Thank you for your comments. Take care.

Sep 10, 2021 -

photo responded

No problem. Take care and keep up the great work.

Sep 10, 2021 -

Toyota of Scranton responded

We really appreciate your kindness. Be well. And by all means stop to see us when in the area. Take care.

September 03, 2021

I had a very good experience. Abe was a very good salesman. He explanied everything regarding the car to me. I plan on buying my next car from Toyota also. More

by DMCCARTHY39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe from Curacao 5 Stars
Sep 06, 2021 -

Toyota of Scranton responded

Dmccarthy39, Abe is so focused on our guests. He strives to provide the best in customer experience. We all appreciate your review and 5 star rating. Thank you. Be well and take care.

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