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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,409 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,409 reviews

November 05, 2024

I sold my 2021 Toyota Tacoma to Toyota Scranton and I had an agreement with Joe that I would be getting my aftermarket parts and tires back once they were removed. When I came back the following week to pick More

by Dom
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Joe
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Nov 05, 2024 -

Toyota of Scranton responded

Dom, Thank you for your comments regarding the sale of your 2021 Tacoma. Please contact our customer experience team at 570.702.8776 to further discuss. Thank you, Customer Experience Team Toyota of Scranton

November 05, 2024

Alan was professional, courteous and friendly. He kept us up to date on the progress of our vehicle service and explained all recommendations More

by zurekala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Toyota of Scranton responded

zurekala, Thank you for sharing your experience! We're delighted to hear that Alan provided you with professional, courteous, and friendly service. Keeping our guests updated and making sure all recommendations are clearly explained is a top priority for us. We’ll be sure to pass along your kind words to Alan. We appreciate your trust and look forward to assisting you again in the future! Warm regards, The Toyota of Scranton Team

November 04, 2024

So far the problem that I had is resolved. And my trucks heat is working. Thank you for the good work More

by MR2.D.PARINISI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Toyota of Scranton responded

MR2.D.PARINISI, Thank you for your review! We're so glad to hear that your truck's issue has been resolved and that the heat is working well. Our team is dedicated to making sure you drive away comfortable and worry-free, so it’s wonderful to know you’re satisfied. If there’s anything more we can do, please don’t hesitate to reach out. Safe and warm travels! Warm regards, The Toyota of Scranton Team

November 04, 2024

Toyota of Scranton has been very good to me first with leasing and finally purchasing a vehicle. Staff is friendly and even though I have hadcthis car a couple years already, the sales rep who sold me th More

by ZODIACGRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Toyota of Scranton responded

ZODIACGRL, Thank you so much for sharing your experience! We're thrilled to hear that your journey with Toyota of Scranton has been positive from leasing to purchasing. It's great to know our team, especially your sales rep, continues to support you even after a couple of years. We truly value our customers and strive to make every visit a pleasant one. Thanks for choosing us, and we look forward to serving you for many more years! Warm regards, The Toyota of Scranton Team

November 02, 2024

Nickell my sales person was great. She maintained contact with me from my initial visit and made making my easy. Toyota of Scranton excels in all their departments. I have been a l More

by PJCJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Toyota of Scranton responded

PJCJM, Thank you so much for your kind words and for being a loyal part of our Toyota of Scranton family since 2010! We're thrilled to hear that Nickell provided you with excellent service and kept in touch throughout your experience. It’s wonderful to know you find our environment friendly and stress-free and our service department top-notch. We truly value your continued trust in us and look forward to serving you for many more years to come. Thank you again for your support! Warm regards, The Toyota of Scranton Team

November 02, 2024

I’m not saying I hope I bust up my car again, but if I do I will be so glad to have Devin and Toyota to take care of it for me! They’re all rockstars. More

by MRH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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Nov 02, 2024 -

Toyota of Scranton responded

MRH, Thank you so much for your wonderful review! We're thrilled to hear that Devin and our team made such a positive impression. We hope you don’t have to visit us for a repair anytime soon, but if you do, we’ll be here, ready to provide the same top-notch care. We'll make sure to pass along your kind words to Devin and the team—they’ll be delighted to hear they made you feel like a rockstar! Take care, and drive safe! Warm regards, The Collision Team Toyota of Scranton

November 02, 2024

Well organized. Good service. Could avoid having so many different people communicating with customers via email text etc. More

by CHULVICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

November 02, 2024

Always THE best service and professional staff A great place to take your car.or truck More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

November 01, 2024

A great place to do business. Only one thing I would do differently if I were in charge. Dealer Rater would not be my choice to gather reviews. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah was a great help for my rental.
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Nov 01, 2024 -

Toyota of Scranton responded

MLHIMKA, Thank you for your feedback! We’re glad you enjoyed doing business with us and appreciate your suggestion regarding our review platform. We’re always open to ideas that enhance our customers' experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

November 01, 2024

Brought in for a likely head gasket issue on Prius 3 based on symptoms and easy to find information but I wanted confirmation. Was told it wasn’t head gasket but spark plugs, $500 later, symptoms st More

by steve93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Toyota of Scranton responded

steve93, Thank you for sharing your experience with us. I apologize that we didn't diagnose the head gasket issue correctly on the first visit. We understand how frustrating it must be to go through additional costs and still not have a resolution initially. I’ll make sure our team reviews this situation to prevent it from happening again. If there’s anything we can do to earn back your trust, please feel free to reach out directly to our customer experience team at 570.702.8776. We would appreciate the opportunity to make it right for you. Regards, The Customer Experience Team Toyota of Scranton

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