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Toyota of Scranton

Scranton, PA

4.7
5,195 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,195 reviews

March 23, 2022

Quick and great service. The people are super friendly. I always use this dealer to buy and lease a new car More

by JESSICAROSARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Toyota of Scranton responded

Hi Jessica, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 23, 2022

The personnel are very professional,honest and friendly. My sales representative Joe Mercado was super from day one.He kept me informed through the whole processing and buying the car was very easy .What Joe More

by brantwgiants
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Hedden *****
Mar 23, 2022 -

Toyota of Scranton responded

brantwgiants, we are thrilled you had an outstanding buying experience with both Joe, Jr and Matthew. Thank you for taking the time to let us know. Enjoy your new vehicle. Take care, Mary Jo Preno Vice President of Guest Experience

March 23, 2022

Listened carefully to my needs Responded quickly to any email or voice message Patient with all my questions Worked with us as we had to go through approvals from our side as we weren’t buying the car b More

by REBBITZENDWFINE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jax Konathan Gonsky
Mar 23, 2022 -

Toyota of Scranton responded

Hi Rebbitzendwfine, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. We are thrilled all went well. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 23, 2022

Service was great. Joe had the car ready for me and even helped put in a car seat for me. I also referred my friends to him who also bought a new Toyota. More

by LO082755
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Toyota of Scranton responded

Hi loo82755, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 23, 2022

All of the workers there are extremely helpful, by far the best dealership I have been to yet! More

by BRIANACALLA72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Mar 24, 2022 -

Toyota of Scranton responded

Hi Briana, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 22, 2022

Great to work with. They were a very professional group to work along side of. More

by MLRMAN24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Reilly
Mar 22, 2022 -

Toyota of Scranton responded

MLRMAN24, thank you for taking the time to share feedback on your buying experience. We are happy to know you enjoyed working with our team. We want you to feel at comfortable in our dealership. Enjoy your new vehicle. Take care.

March 21, 2022

Very good experience! !! Kevin Cloud was my salesman and he was EXCELLANT to work with!! Very friendly and helpful! I drove 4 hours (1way) to get the vehicle I was looking More

by shannonmccurdy1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Toyota of Scranton responded

Hi SHANNONMCCURDY1977, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. We are thrilled all went well, especially after your 4 hour trip. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 21, 2022

Toyota of Scranton accommodated what I was looking for in a timely way with a very fair deal. More

by AHORN25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 22, 2022 -

Toyota of Scranton responded

Hi AHORN25, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 21, 2022

We bought two vehicles within a week of each other. Toyota of Scranton's generosity towards Veterans Promise and the level of great customer service and care that we receive makes us truly a believer i More

by David Ragan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jax was great
Mar 22, 2022 -

Toyota of Scranton responded

Hi Dave, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 21, 2022

Have purchased vehicles from this dealership and had my vehicles serviced there. They have always been friendly and professional in all my dealings More

by silverfocks
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 22, 2022 -

Toyota of Scranton responded

Hi silverfocks, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. We look forward to your next visit. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

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