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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,336 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,336 reviews

October 18, 2024

David is the best service advisor! Everything was done quick and efficient, Toyota is amazing! More

by PETERSAAD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Toyota of Scranton responded

PETERSAAD22, Thank you so much for the kind words! We're thrilled to hear that David took great care of you and that your service was quick and efficient. We appreciate your loyalty to Toyota and our dealership. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

October 18, 2024

Very helpful and. Very knowledgeable and very polite and very friendly Answered all of my questions More

by MONARCH1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Toyota of Scranton responded

MONARCH1150, Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful, knowledgeable, and friendly. It's always our goal to answer all your questions and provide a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

October 17, 2024

Excellent service/product was just as described and installed in a timely manner great job More

by JOEPOLITZ8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Toyota of Scranton responded

JOEPOLITZ8, Thank you so much for your positive review! We're happy to hear that you received excellent service and that everything was installed just as expected and in a timely manner. We appreciate your kind words and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

October 17, 2024

Knowledgeable , polite and accommodating , no pressure, answered all of our questions, would highly recommend this dealership More

by MLINDE0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

MLINDE0, Thank you for the wonderful feedback! We're so happy to hear that our team provided a knowledgeable, polite, and pressure-free experience for you. It’s great to know all your questions were answered, and we truly appreciate your recommendation. If you need anything in the future, we're here to help! Warm regards, The Sales Team Toyota of Scranton

October 17, 2024

Good, people were kind and easy to work with and they try hard to get u in the right car at the right price More

by ERIKBACON06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Warrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

ERIKBACON06, Thank you for your kind words! We're so glad to hear that our team made the car-buying process smooth and enjoyable for you. We always strive to help our guests find the perfect vehicle at the best price. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride! Warm regards, The Sales Team Toyota of Scranton

October 17, 2024

excellent dealership. I never had such a easy time buying a new vehicle would definitely come back again More

by JPUGH35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chris
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Oct 17, 2024 -

Toyota of Scranton responded

JPUGH35, Thank you for the fantastic review! We're thrilled to hear that your experience with us was so smooth and easy. It means a lot to know you'd choose us again, and we look forward to welcoming you back in the future. Enjoy your new vehicle Warm regards, The Sales Team Toyota of Scranton

October 16, 2024

Complaint:, which I usually don't have dealing with Toyota of Scranton. I will Again, have to take our vehicle down to reset the maintenance alert. I live approximately 30 miles from the dealership and More

by TOMYADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

TOMYADS, Thank you for your feedback, and we apologize for the inconvenience you experienced. We understand how frustrating it can be to make an extra trip for something like a maintenance alert reset. Your concerns are importa 570.702.8776, so we can assist you with this issue and help make things right. We appreciate your loyalty and want to ensure future visits are seamless. Warm regards, Mary Jo Preno VP Guest Experience Toyota of Scranton

October 16, 2024

I was able to complete the majority of this vehicle purchase over the phone and online due to residing 1 1/2 hrs away in upstate New York. Upon arrival at Toyota of Scranton, I was greeted by my sales More

by DHUFF27
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

DHUFF27, Thank you so much for taking the time to share your experience! We’re thrilled that Doug and the rest of our team were able to make your purchase smooth and convenient, especially with you traveling from upstate New York. It's great to hear that everything from the vehicle prep to the tech walkthrough exceeded your expectations. We truly appreciate your 10/10 rating and your willingness to recommend us to friends and family. If you ever need anything in the future, we’re here to help! Warm regards, The Sales Team Toyota of Scranton

October 16, 2024

Worst experience ever they told me to go home and get a trailer so we could take a light out of my dashboard. Are you kidding me? More

by IGGYPOP78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

IGGYPOP78, We're sorry to hear about your experience and understand your frustration. Our technician did consult Toyota for assistance with your vehicle, and the recommendations provided by Toyota were included on your invoice. We apologize if there was any confusion or inconvenience caused, and we'd be happy to discuss this further to ensure you're fully informed about the next steps. Please feel free to reach out to us directly, and we’ll do our best to make things right. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton

October 16, 2024

Everyone that worked with me were very professional and helpful. The sale went very smooth. More

by hughie97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Toyota of Scranton responded

hughie97, Thank you for sharing your experience! We're glad to hear that our team provided professional and helpful service, making your purchase a smooth one. It was a pleasure working with you, and we hope you're enjoying your new vehicle! Warm regards, The Sales Team Toyota of Scranton

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