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Toyota of Scranton

Scranton, PA

4.7
5,196 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,196 reviews

April 24, 2022

Weren't upfront about Toyota financing interest rate and got ripped off on our trade. More

by ESD
Recommend Dealer
No
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

Great experience. Everyone from the salesman to the Finance team was wonderful. The team at Toyota made buying my first car a great experience More

by maryann514
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 21, 2022 -

Toyota of Scranton responded

maryann514, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 20, 2022

Great experience. Process was seamless and the sales/management/finance personnel were very friendly and helpful. More

by GERLYDON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Reilly
Apr 20, 2022 -

Toyota of Scranton responded

Hi Gerlydon, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

April 20, 2022

I have purchased my third vehicle from Toyota of Scranton now. Every single employee that I’ve encountered has been friendly, patient, professional, knowledgeable, welcoming… the list is endless. I truly fe More

by kylah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 21, 2022 -

Toyota of Scranton responded

kylah, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for your loyalty to our dealership...it is appreciated. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 19, 2022

I thought I paid for free routine oil changes, service, etc. Paid close to 1000 for oil change, inspection (which would not pass with the tires that were on my one year old car (2019 Corolla) (bought use More

by MCHICH1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570.702.8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Apr 19, 2022 -

MCHICH1313 responded

I believe I was charged for services when I shouldn’t have been. Also bought tires somewhere else because the 4 for 3 “sale” at $650 was a joke. Then set up child care because I was told once I got the new tires that it would just be a slap of the stickers on my car. That wasn’t the process at all. It took over an hour and my sitter missed an important doctor appointment due to the incorrect procedural information I was given.

Apr 19, 2022 -

MCHICH1313 responded

And my check engine light just came on

April 18, 2022

The best dealership hands down. Excellent customer service and straightforward process !!! Already purchased 2 Tacoma trucks from Doug Stahl & will definitely purchase here again. C More

by THEWILLUSKIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Apr 18, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 18, 2022

Clean environment, friendly staff, always felt important, listened well, always available and responsive to questions and or concerns More

by JMWAGNON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 18, 2022

Each time I go to Scranton Toyota the staff is always friendly, and the service is quick. Never a problem. More

by MDEMB
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 15, 2022

Toyota of Scranton has AMAZING customer service! They were friendly, accommodating and knowledgeable! I will recommend them to everyone I know! More

by BNKMILLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Toyota of Scranton responded

Hi BNKMILLER, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 15, 2022

I traded in my 2015 Prius for a newer model which I was fortunate to find on the lot. I actually did not intend to make a trade that very day. I just went to see what I could find out about a trade-in. More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 15, 2022 -

Toyota of Scranton responded

Hi Judy, Thank you for taking the time to let us know about your buying experience. We are delighted you had such a wonderful time with our sales team and you are enjoying your 4th!!! Prius. Thank you for being a loyal Prius owner. We appreciate your recommendation and support. Take care, Mary Jo Preno VP of Guest Experience

Apr 16, 2022 -

Judy responded

Best wishes to all. :) Judy

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