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Toyota of Scranton

Scranton, PA

4.7
5,196 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,196 reviews

April 29, 2022

My visit was great my service provider was on point I didn’t wait long for that appointment More

by phoenix17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Higgins
Apr 30, 2022 -

phoenix17 responded

Thanks

April 28, 2022

On time for my appointment took me right in estimated time for service was good ,explanation of services prior to was spot on ,price was also spot on ,everyone was gracious and respectful,overall was a g More

by LARSHOT54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lane
Apr 28, 2022 -

Toyota of Scranton responded

Hi LARSHOT54, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 28, 2022

My appointment time and the work done was on time, as always. The work that was done (taking the studded snow tires off and putting on the all season tires and balancing them) was perfectly done. Great j More

by jerrycet0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Toyota of Scranton responded

jerrycet0, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

April 28, 2022

The best . Great customer service from confirming appointments to gracious waiting accommodations , and professional repairs and courtesy More

by J724A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Apr 29, 2022 -

Toyota of Scranton responded

J724A, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 28, 2022

Very friendly salespeople they took the time to show us a vehicle that we would be interested in and made sure it was serviced and made safe for my granddaughter More

by R63N59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 29, 2022 -

Toyota of Scranton responded

R63N59, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 27, 2022

The service department was very helpful with repairing my daughter's vehicle. The repair was completed in a timely manner. More

by MARKB
Recommend Dealer
Yes
Employees Worked With
Jon Lane
Apr 27, 2022 -

Toyota of Scranton responded

MarkB, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 27, 2022

The service center, sales, and unfortunately the collision center, we’re all extremely helpful. Their professionalism is unmatched in northeastern Pennsylvania. I highly recommend Toyota of Scranton More

by SMITHPT901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan in Service, Maxx Broden, Curt Manck
Apr 27, 2022 -

Toyota of Scranton responded

SMITHPT901, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 27, 2022

Always so helpful and very friendly when you need an appt and bring in the car. More

by 117VANWHY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Toyota of Scranton responded

117VANWHY, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 26, 2022

The experience was very friendly and cozy. they made me feel like I can ask them anything. They answered all my questions and gave me information that was very helpful. More

by WILSONMALIKAH
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Apr 26, 2022 -

Toyota of Scranton responded

WILSONMALIKAH, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 26, 2022

Joe is very good at what he does! The process was easy! Great overall staff! More

by SJC6036
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Apr 27, 2022 -

Toyota of Scranton responded

SJC6036, Thank you for taking the time to let us know about your buying experience. We are happy to know Joe,Jr. was so helpful and you enjoy working with Joe. We value you as our customer and look forward to a long time relationship. Take care, MJ Preno VP of Guest Experience

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