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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,199 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,199 reviews

May 18, 2022

Max was awesome to deal with! Friendly, knowledgeable, and made the sale of my car so easy! Honest pricing and great customer service. Would highly recommend Toyota of Scranton! More

by DottieB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Buck, Max
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May 19, 2022 -

Toyota of Scranton responded

Dottie B, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with Max. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as our customer. Sincerely, Mary Jo Preno VP Customer Experience

May 18, 2022

Having my Tacoma serviced was easy and stress free. A.J. was very helpful with explaining what was recommended and what was being done. He was very professional and went out of his way to make sure m More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Wallace
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May 19, 2022 -

Toyota of Scranton responded

CAROLCOW64, Thank you for taking the time to provide feedback on your recent service visit and working with AJ. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as our loyal customer. Sincerely, Mary Jo Preno VP Customer Experience

May 17, 2022

We were treated very well no issues. friendly and informative staff would recommend to everyone More

by WENDYBIB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Zepherin
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2022 -

Toyota of Scranton responded

wendybib, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 17, 2022

They where very kind and very helpful. I would definitely buy another vehicle from here and recommend to family and friends. Thank you for such a great experience in buying my car! I love More

by JENNIFER092405
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
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May 17, 2022 -

Toyota of Scranton responded

JENNIFER092405, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 17, 2022

Wow! ! My wife and I had a great experience . Max and Howard walked us through everything and made the experience fun!! More

by KEVINROGINSKI31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Other Employees : Maxx Broden, Howard Sweeny
Report | Print
May 18, 2022 -

Toyota of Scranton responded

KEVINROGINSKI31, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 17, 2022

My experience at Toyota was impeccable! Everyone was very friendly and extremely easy to work with, no hassle and no waiting around. Straight to the point and very proffestional. More

by JACOB.BARSIGIAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Toyota of Scranton responded

JACOB.BARSIGIAN, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

Terrible service department. My wife took our 21 Highlander in for its 15,000 mile service. They told her she needed an air filter and a cabin air filter. Besides that and wiper More

by Ptomczyk76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Scranton
Report | Print
May 16, 2022 -

Toyota of Scranton responded

Paul, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your recent and past experiences with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570.702.8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 16, 2022

I had to change my appointment and receptionist was very kind and helpful. I was not a problem. Wait time was minimal and service was excellent. More

by KEVIN_SUTTON22
Recommend Dealer
Yes
Employees Worked With
Benjamin and Sylvia
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May 16, 2022 -

Toyota of Scranton responded

Kevin, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

It was fast and easy buy. Sale rep Ahmad was caring, informative and helpful. Thank you More

by zorbay.s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2022 -

Toyota of Scranton responded

zorbay.s, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

very good and very friendly, helpful and clean i would definitely recommend going to them More

by ITZSCHMUCKLEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Report | Print
May 16, 2022 -

Toyota of Scranton responded

ITZSCHMUCKLEZ14, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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