Toyota San Luis Obispo

Do not come here. Wait times are 2+ hours WITH an appointment. Service center is overbooked and understaffed. Wait times are 2+ hours WITH an appointment. Service center is overbooked and understaffed. More

ONE STAR NO STARS deserved. .. I used to believe in Toyota, NO MORE! This dealership is unbelievably unresponsive to customer service. Completed EFI service work and discovered .. I used to believe in Toyota, NO MORE! This dealership is unbelievably unresponsive to customer service. Completed EFI service work and discovered damaged part due to mechanic on 9/5/23. (punched a hole through the air assembly) Attempted to resolve the issue after several attempts, displaying evidence photos of before and after. It is now 11/29/23 despite indifference to "we'll get back to You," from Business Manager and three different service managers, The $421 parts remains damaged following a simple EFI service. More

Erick was excellent, he was able to get me the deal I wanted and was easy to work with wanted and was easy to work with More

The sales staff acted like they were doing me a favor when in fact, they would not have jobs without customers. They expected me to sign a paper stating that I will try to work things out with the sales when in fact, they would not have jobs without customers. They expected me to sign a paper stating that I will try to work things out with the sales rep before posting a negative review so Toyota SLO knows there are issues. Their Core Values- “accountability, servant mindset, and integrity” were severely overlooked. The only reason I purchased here was because my car should have arrived in less than 30 days since it was already in So. Cal. Less than a week after signing the paperwork with B. Rivera, I received this email…” I did want to remind you that you’ll be receiving an email that asks you to review your experience. Just so you will know, my compensation is directly tied to this review.” He said my warranty starts the day I signed the paperwork though the car did not arrive for 32 days. Bob did not know “The factory coverage warranty period begins the first date the vehicle is delivered to the original purchaser. Basic Coverage is 36 months/36,000 miles, whichever occurs first.” He’s should know why delivery date does matter in regards to a warranty. Bob said, “Every Thursday or Friday I will send you an update on your car’s movement through the Long Beach Port process.” He did not contact me with updates. I had to call every week to check on the status. Finally, I received a call that “Your car will be here Thurs-Sat.” I had to call Sat at 5 PM to find out it was delayed again as Bob never called me. There was zero follow through from him. Bob said “I got you a deal.” He had absolutely nothing to do with the price as there is no negotiating at any dealer in the state right now for new Toyotas. The demand outweighs the supply. When I called him out on his lie, Bob added, “We don’t charge extra here!” Only one of the dealers I checked does and again, Bob had nothing to do with Toyota SLO’s pricing on a new car. Bob expected me to sign off a check list without going over it (verify vin, sales rep has gone over vehicle with me, etc.). When Bob was unable to set up the app in my vehicle, he said” Your android phone does not work with this vehicle because it is old (It’s one year old)” and he tried to make me feel bad for not having an iPhone. Bob did not know how to set up the technology and finally called a 23-year-old over to do it after wasting a great deal of my time. I think it’s time that Bob Rivera retires because he just doesn’t care. When trading in my car, Bob said my car had expired tags (April 2024) and “We don’t give you what you see on the internet, we give you the bank rate.” What does that even mean? He asked, “Where did you get that coupon for an additional $500 for your vehicle’” when it is on Toyota SLO’s website that they will pay $500 above KBB fair market value. He added, “Show me where you found that!” I was not given KBB fair market value for my car, but was exhausted by this point When I spoke the manager, Bryson D., he said “Your car is ‘on the rail” and was in Woodstock and now is in Mira Loma.” He could not tell me what “on the rail” meant or that Woodstock is the town in Ontario, Canada where the car was manufactured and that Mira Loma is in Riverside County, Cal. He could not explain how or why my car supposedly traveled 60 miles from the port of Long Beach inland to Mira Loma and had been sitting there for weeks. It really looks bad when a manager does not know what is going on. He threatened, “Once the car arrives, you have two days to pick it up!” Or what Bryson? We don’t even know when the car is truly arriving; what if I am out of town? Bryson said, “Well, we will work with you.” Again, like Toyota SLO is doing me a favor. He refused to speak to me in person when negotiating the trade in. More

Finalizing my purchase became comical. I was sequentially contacted to redo paperwork. Unimpressive and unprofessional. Lowball offer on my trade-in was insulting. Wish I'd driven the extr I was sequentially contacted to redo paperwork. Unimpressive and unprofessional. Lowball offer on my trade-in was insulting. Wish I'd driven the extra miles to the Toyota dealership in Santa Maria. More

Dropped off my car at dealer for scheduled maintenance. Got a dealer shuttle ride to work. Made it clear I'd need a ride back at end of day. "Sure, no problem, we'll call you." They never called, shuttle n Got a dealer shuttle ride to work. Made it clear I'd need a ride back at end of day. "Sure, no problem, we'll call you." They never called, shuttle never showed up. Ended up spending $54 for a cab ride home. Next day I went in to get the car and told the service advisor I'd be willing to pay for the service minus $54. She said she'd ask the Service Manager to call me - meantime, I took the car. He never called. I never heard anything else at all. Didn't have to pay for the service. I won't go back there. More

Took my truck in to replace the charcoal canister. The service clerk said he would charge me $400 for a diagnostic fee. I reiterated to him that I dont need a diagnostic because I just want the part r The service clerk said he would charge me $400 for a diagnostic fee. I reiterated to him that I dont need a diagnostic because I just want the part replaced. He later called me and told me what was wrong with my truck. (Exactly what I told him) He wanted me to pay $400 just to tell me that I did need to replace the canister. More

Worst service I've ever experienced with a dealership. The 90,000 mile service was do at a cost of less than $400. When I picked up the car, I as told that the battery needed charging, which they did at t The 90,000 mile service was do at a cost of less than $400. When I picked up the car, I as told that the battery needed charging, which they did at three-quarters charge. The next morning the battery was dead so I called Toyota and was informed by my adviser that it was probably the alternator. I found out that the Prius don't have one. When the AAA service arrived, we discovered the dealership somehow damaged the hood latch, and we were unable to open the hood. He also discovered the battery had a dead cell, and should not have been charged. The battery replacement and hood latch repair came to another $380. I called one of the managers. He asked me to email images of my receipts, which I did, but I never heard back. Another email a few weeks later was never acknowledged. More

If this review deters just one person from buying, selling, using this dealership then I've done my obligation as a consumer. This place is terrible. Everyone I dealt with was incompetent. The middle selling, using this dealership then I've done my obligation as a consumer. This place is terrible. Everyone I dealt with was incompetent. The middle management lied about a final price and then had the audacity to not be professional enough to correct their error. I will NEVER go to this dealership again. I would rather walk over broken glass barefoot than to purchase a vehicle from here! Hope this helps. More

Very disappointed. We were charged for work that didn’t correct our issues. We will not return. We contacted the Service Manager with no response. We were charged for work that didn’t correct our issues. We will not return. We contacted the Service Manager with no response. More