Toyota of Runnemede

John Roman is the BEST!!!!! Best service department I have ever dealt with anywhere! See John Roman in the service department. My car was fixed after making the mistake of going to another dealership!!! have ever dealt with anywhere! See John Roman in the service department. My car was fixed after making the mistake of going to another dealership!!! THE BEST!! Friendly Servive & they do the job right!!! More

It's difficult to write this review because I had mixed feelings about my visit. I went to "shop" and ended up purchasing a car. I do not recommend working with John. I do not care how much money on mixed feelings about my visit. I went to "shop" and ended up purchasing a car. I do not recommend working with John. I do not care how much money on average you make when you sell a car or that you plan to make this a quarter million dollar a year profession, I especially disliked feeling threatened when I said that I could buy the same car on another lot for less and John said "and where are you going to take it to get serviced", I mean really what was he trying to imply? I did feel that I got a fair price, but only because the sales manager came to speak with me. Unfortunately my experience didn't remain positive for long, I noticed a small blemish on the front bumper and asked for it be repaired. I was told it just needed a clip added to the bumper so they put it on their "we owe you" sheet. It was "fixed" a few days later, but still not to my satisfaction. To date I have been told that's the best they can do and that I am being "unreasonable" and it's "all in my head". Not exactly the way I feel a customer who just spent $17k+ should be treated in my opinion. *Advice for purchasing at this dealership - do NOT WORK WITH JOHN ANDERSON, don't buy a car if there is ANYTHING at all that goes on your "we owe you sheet" they don't care. More

sales team was very friendly and upbeat. course they are when they are working with you to purchase a vehicle. but buyers be ware of the service department. they claim these vehicles are certified but when when they are working with you to purchase a vehicle. but buyers be ware of the service department. they claim these vehicles are certified but when you drive them off there lot your stuck with any repair expenses. drove my car 500 miles and the maint require light comes on and they tell me it needs reset. duh!!! do they really think people are that stupid...not happy at all with trying to get additional maintenance work completed on my vehicle that is suppose to be under warranty. More

Gregory M Tomczak was very friendly and honest. He was straight to the point, it was all about what "I" as a customer and my family wanted and not about himself. Very helpful in get our concerned answere straight to the point, it was all about what "I" as a customer and my family wanted and not about himself. Very helpful in get our concerned answered and provided speedy response to any questions we may have. Went beyond in satisfying what my family needed with excellent service. He was also very knowledgeable and was very welling to educate us in everything, and allowing us to choice without pressure. More

I took my 2008 Scion XB to Toyota of Runnemede because it began to make a squealing noise. They got me in right away. So far so good. Don Applegarth called me later in the day telling me the brakes needed re began to make a squealing noise. They got me in right away. So far so good. Don Applegarth called me later in the day telling me the brakes needed replacing and that the drive belt was making noise although I never heard a noise from the belt. Don also recommend an air filter and a cleaning of the throttle body. The brakes quoted for $249.95. The serpentine drive belt for 181.99 and the air filter and throttle body cleaning quoted at $129. Here are my problems. First the cost of the work was pricey even by dealer standards. For 249.95 they ONLY did the back brakes and I was never told the price was only for the back brakes. It was just the brake shoes and resurfacing...nothing else. Holman Toyota quoted to me over the phone after the fact front and back brakes for $225 and I even asked if that was front and back. Brakes shops advertise $100 for each axle provided there are no additional parts. The drive belt at 71.99 for parts and 71.99 for labor is again at the high end of the scale. I declined the air filter and throttle body cleaning because that would have brought the bill to nearly $600. I told Don Applegrath over the phone I had a coupon from the dealer website and I asked if they would honor it and he said they would although he did not ask for the specifics. Here is the part that really bugs me. The dealer got the car at 9:00 am in the morning. Don called me at 6:00 pm to tell me the car was done. The service center closes at 4:30. So I show up at 6:15 with my 13% off coupon and the cashier says she can't help me. Don was long gone. The cashier tells me there is nobody to talk to because service is closed. Don was not answering his phone either. Don did manage a 10% discount on the drive belt repair but that was nowhere near the 13% on recommended repairs. So the over all experience was in my opinion less than professional. I even left a message with Fran Kline (as stated to do on the invoice if you had any problems) and have yet to hear back. My low marks are for poor communication from the service writer, pricey work and no follow up. 447.04 for rear brakes and serpentine belt. They also did a recall repair which they never told me about or explained. I give this dealership low marks because in my opinion this dealership does things old school. In todays world there a dealers who know it is 2013 and treat you better. I will go there from now on. More

My experience at Toyota of Runnemede was absolutely wonderful. Greg Tomczak was such a pleasure to deal with and went above and beyond my expectations. He was very knowledgeable, friendly, efficient wonderful. Greg Tomczak was such a pleasure to deal with and went above and beyond my expectations. He was very knowledgeable, friendly, efficient and took the time to answer all my questions and concerns. I have highly recommended Greg to my family and friends and to anyone looking for a new or used car. I can't thank Greg and Toyota of Runnemede enough for everything they did for me! More

Todd was great. Todd took the time to deal with me and never rushed me as I came in for a used car, was about to then get a lease to finally buying a brand new 2013 highlander. Once I was ready to buy he never rushed me as I came in for a used car, was about to then get a lease to finally buying a brand new 2013 highlander. Once I was ready to buy he had me out of there within an hour! He showed me everything about the car and was extremely knowledgeable! See Todd for a great experience buying a car More

I just bought a 2013 Prius (2/07/13). This is my fourth Toyota I purchased in the past 25 years. I had 4 Toyota Dealers I wanted to visit to get the best deal I could. I was prepared with dealer costs Toyota I purchased in the past 25 years. I had 4 Toyota Dealers I wanted to visit to get the best deal I could. I was prepared with dealer costs and was ready to shop around. Kevin gave me a great price and I looked no further. He was very professional in the way he dealt with us, before, during and after the sale. My wife bought her Rav4 from Runnemede in 2000. What a great experience! More

I bought a used certified truck from Toyota of Runnemede on November 27th, 2012. They were very friendly throughout the sales process. The price was good and I purchased the vehicle and brought it home. on November 27th, 2012. They were very friendly throughout the sales process. The price was good and I purchased the vehicle and brought it home. A day or so later I noticed a large dent (approx 5"x6") on top of the truck cab on the passenger side that they never mentioned. When I asked during the sales process if the truck had any damage that I should know about, I was told by Marcus McWhorter, among other things, that they weren't allowed to certify vehicles that had any kind of body damage. And the inspection sheet for the vehicle indicated that there were no significant dents or dings. Upon finding the damage, I contacted Marcus to notify him that I'd found the dent and that I wanted it fixed. They agreed to address it and asked that I bring the truck in. I live 4.5 hours away. So I requested that they arrange to enable me to take it to a closer Toyota dealership to have it fixed. They asked for pics of the dent and a repair estimate, both of which I provided (the estimate was from Empire Toyota in Oneonta, NY and totaled $600 to repair the dent). I've called countless times, left multiple voicemails for Marcus McWhorter, Ernie Ponti and Bob Ferri and sent multiple emails to each of them asking for the next steps to get the dent fixed. They refuse to return my calls or respond to my emails. In addition to the dent problem, I've made repeated requests for the document (showed to me during the sales process) that details the repairs they made to the vehicle in order to certify it. They've refused to provide that document and there's no indication of any repairs made by them whatsoever in Toyota's official service history (to be found at their website for vehicle owners). So I'm left wondering if they made any repairs at all to the vehicle or even did a thorough inspection at all. My experience with Toyota of Runnemede has been a nightmare since the purchase. More

John was Magic. A real Winner for the little guy . We actually enjoyed working through the final numbers . Sure we paid more then the cost that Turnersville gave us. But it was worth every penny . John actually enjoyed working through the final numbers . Sure we paid more then the cost that Turnersville gave us. But it was worth every penny . John and his team of excellent Managers showed us the "Value" of having paid more to expect more . And for all you single Ladies out there, He's a stunningly Handsome Man that is smooth 600 count silky sheets on a Sunday . He's a Man that is result oriented and deserves the very best. He has his own sense of values and the difference is easy to see . He's the difference that really matters . Call him. He prefers Brunettes. 610-304-3398 More