Toyota of Runnemede

Great service very satisfied Very friendly and helpful. Great expirince defetnetly will recommend toyota of runemmed. Thanks for taking the one to work with me and getting me the Very friendly and helpful. Great expirince defetnetly will recommend toyota of runemmed. Thanks for taking the one to work with me and getting me the best deal you possibly could. More

NOT Customer friendly AT ALL I've been searching for used Toyota Avalon on line for more than a month, and finally found what I was looking for at Runnermede. The descrip I've been searching for used Toyota Avalon on line for more than a month, and finally found what I was looking for at Runnermede. The description on line said it had navagation system & it seemed to be fairly priced. I travelled 2 hours from Staten Island, NY ready to buy that car. The car did NOT have navagation, and they would not negotiate the price one penny! When I looked at the car, it was clean and seemed to be everything else that I wanted. Then I noticed that there were some deep gashes in the white paint on the passenger side mirror. It was sloppily touched up (probably by the previous owner) and I assumed that they would repaint the mirror appropriately. When I mentioned it to John he said that 'after all, it is a used car' and they would not fix it!! He said they would repaint it for me but it would cost me $200.00. There was no compromise, apology, or anything. After further questioning, he got up and spoke to the manager, came back & reiterated the same answer again. I could not believe that after presenting the car as having the navagation system (a $1000.00+ option) (which it did NOT) and not budgeing on the price, that now they were going to nickel & dime me over fixing the paint on the passenger mirror, which is the first thing a passenger would see getting in the car !! I was so aggrivated, that I walked out of the dealership an let the manager know I was not happy. They just all stood there and watched me walk out and did not say a word to me. After I left, I called a body shop to find out how much it would cost to have the mirror re-painted, and they told me ' well, you know we have to take it off the car, shield it, etc, bottom line-- it would cost $90.00 !!! I was completely disgusted with the situation I found myself in, and had I not been on so many wild goose chases, I would have just moved on to the next car on my list. After calming down and re-accessing my situation, I decided not to cut off my nose to spite my face, and went back into the dealership, and all of a sudden John came over to me and tried to 'make nice' . At this point he said he would order the paint & fix it himself and give me the remainder of the paint. I did buy the car. I don't know what the mirror will look like when I pick it up on Tuesday, April 15, but for $90.00 I'll take it to a body shop and have it fixed myself !!! The salesmen (and evidently the Manager too) in this dealership need some serious re-training in interpersonal and sales skills because their public relations is sadly lacking. (as a business owner, to let a $19,000.00 sale walk out of your store over a little bit of paint, is WAY BEYOND STUPID !!!) They probably still consider it a 'win' because I did buy the car. But I will NEVER MISS THE OPORTUNITY to tell anyone that I WOULD NEVER RECOMMEND buying a car from the Runnemede dealership!!! (maybe the owner of this dealership should do an 'undercover boss' purchase at his own place of business --I don't think he would like it if his daughter, wife, or mother was treated this way.) More

Jeff's friendly demeanor makes it easy to say yes to a Toyota. He's not pushy, and he's clear about what you are signing up for. Toyota follows through with great service and easy communication. Leas a Toyota. He's not pushy, and he's clear about what you are signing up for. Toyota follows through with great service and easy communication. Leasing my Toyota for three years was hassle free because I knew there wouldn't be any extra charges-ToyotaCare maintenance is awesome. Even turning it in was a lot easier than I thought. Jeff helped me get the car ready, so there would be no unexpected charges from the company after inspection. They actually sent me a check! I was afraid it would be a bill for the dings and overall damage from three years of driving it. More

Billy was nice at first but my words of advice, DO NOT LET THEM PULL THE DEFERRED DOWN PAYMENT scam on you, you will regret it. If they can't meet your needs seriously save up before doing business with t LET THEM PULL THE DEFERRED DOWN PAYMENT scam on you, you will regret it. If they can't meet your needs seriously save up before doing business with these people. Billy is nice, but don't forget he is a car dealer and just as sneaky as their reputations deem them to be. Tom Cirucci may just be the most unprofessional " professional " I have dealt with in any business. Lack of respect, lack of communication and lack of any human traits one would deem quality. If you are foolish enough to be roped in by these guys, be sure and have every single thing they tell you in writing and make sure your entire deal is a one document shot. Good luck, my car I purchased was fine, but the experience was an absolute disaster. More

My daughter bought the car and I co signed. Some people go through rough times and this is one of those cases. Billy Dibernadino was great, he really helped my daughter. Thank you Toyota of Runnemeade an go through rough times and this is one of those cases. Billy Dibernadino was great, he really helped my daughter. Thank you Toyota of Runnemeade and specifically, Billy. Jim Moorhead Blackwood,NJ More

John Roman is the BEST!!!!! Best service department I have ever dealt with anywhere! See John Roman in the service department. My car was fixed after making the mistake of going to another dealership!!! have ever dealt with anywhere! See John Roman in the service department. My car was fixed after making the mistake of going to another dealership!!! THE BEST!! Friendly Servive & they do the job right!!! More

It's difficult to write this review because I had mixed feelings about my visit. I went to "shop" and ended up purchasing a car. I do not recommend working with John. I do not care how much money on mixed feelings about my visit. I went to "shop" and ended up purchasing a car. I do not recommend working with John. I do not care how much money on average you make when you sell a car or that you plan to make this a quarter million dollar a year profession, I especially disliked feeling threatened when I said that I could buy the same car on another lot for less and John said "and where are you going to take it to get serviced", I mean really what was he trying to imply? I did feel that I got a fair price, but only because the sales manager came to speak with me. Unfortunately my experience didn't remain positive for long, I noticed a small blemish on the front bumper and asked for it be repaired. I was told it just needed a clip added to the bumper so they put it on their "we owe you" sheet. It was "fixed" a few days later, but still not to my satisfaction. To date I have been told that's the best they can do and that I am being "unreasonable" and it's "all in my head". Not exactly the way I feel a customer who just spent $17k+ should be treated in my opinion. *Advice for purchasing at this dealership - do NOT WORK WITH JOHN ANDERSON, don't buy a car if there is ANYTHING at all that goes on your "we owe you sheet" they don't care. More

sales team was very friendly and upbeat. course they are when they are working with you to purchase a vehicle. but buyers be ware of the service department. they claim these vehicles are certified but when when they are working with you to purchase a vehicle. but buyers be ware of the service department. they claim these vehicles are certified but when you drive them off there lot your stuck with any repair expenses. drove my car 500 miles and the maint require light comes on and they tell me it needs reset. duh!!! do they really think people are that stupid...not happy at all with trying to get additional maintenance work completed on my vehicle that is suppose to be under warranty. More

Gregory M Tomczak was very friendly and honest. He was straight to the point, it was all about what "I" as a customer and my family wanted and not about himself. Very helpful in get our concerned answere straight to the point, it was all about what "I" as a customer and my family wanted and not about himself. Very helpful in get our concerned answered and provided speedy response to any questions we may have. Went beyond in satisfying what my family needed with excellent service. He was also very knowledgeable and was very welling to educate us in everything, and allowing us to choice without pressure. More

I took my 2008 Scion XB to Toyota of Runnemede because it began to make a squealing noise. They got me in right away. So far so good. Don Applegarth called me later in the day telling me the brakes needed re began to make a squealing noise. They got me in right away. So far so good. Don Applegarth called me later in the day telling me the brakes needed replacing and that the drive belt was making noise although I never heard a noise from the belt. Don also recommend an air filter and a cleaning of the throttle body. The brakes quoted for $249.95. The serpentine drive belt for 181.99 and the air filter and throttle body cleaning quoted at $129. Here are my problems. First the cost of the work was pricey even by dealer standards. For 249.95 they ONLY did the back brakes and I was never told the price was only for the back brakes. It was just the brake shoes and resurfacing...nothing else. Holman Toyota quoted to me over the phone after the fact front and back brakes for $225 and I even asked if that was front and back. Brakes shops advertise $100 for each axle provided there are no additional parts. The drive belt at 71.99 for parts and 71.99 for labor is again at the high end of the scale. I declined the air filter and throttle body cleaning because that would have brought the bill to nearly $600. I told Don Applegrath over the phone I had a coupon from the dealer website and I asked if they would honor it and he said they would although he did not ask for the specifics. Here is the part that really bugs me. The dealer got the car at 9:00 am in the morning. Don called me at 6:00 pm to tell me the car was done. The service center closes at 4:30. So I show up at 6:15 with my 13% off coupon and the cashier says she can't help me. Don was long gone. The cashier tells me there is nobody to talk to because service is closed. Don was not answering his phone either. Don did manage a 10% discount on the drive belt repair but that was nowhere near the 13% on recommended repairs. So the over all experience was in my opinion less than professional. I even left a message with Fran Kline (as stated to do on the invoice if you had any problems) and have yet to hear back. My low marks are for poor communication from the service writer, pricey work and no follow up. 447.04 for rear brakes and serpentine belt. They also did a recall repair which they never told me about or explained. I give this dealership low marks because in my opinion this dealership does things old school. In todays world there a dealers who know it is 2013 and treat you better. I will go there from now on. More