Toyota of Runnemede

Lack of Professionalism I came to this dealership to purchase TWO vehicles. I intended to buy a 2015 Rav4 Limited, and a Certified pre-owned Prius. The night before I went I came to this dealership to purchase TWO vehicles. I intended to buy a 2015 Rav4 Limited, and a Certified pre-owned Prius. The night before I went over some pricing and initial negotiations. I explained that everything sounded good, and that if I were to come there from out of state, it will cost me a great deal of hardship and creativity to get there,so I wanted to make sure everything was settled before I arrived. I was in the state from Maryland and had my family drop me off at enterprise to rent a car on their way through the state. I then had to proceed to the nearest bank branch to retrieve my financing check which was 45 minutes away just to double back to the dealership. When I arrived, the salesman told me that the vehicle I wanted to purchase just sold. So we looked at another one I was sort-of interested in. During negotiations, I sat for about 30 minutes in their break room just for the salesman to come tell me that this one too sold to someone else before they could complete my offer. Then when we discussed the RAV4 they went up $2000 and would not deduct the initial savings to counter my current trade in as promised of only $750. Too bad for them, I bought a 2015 RAV4 Limited with Tech PKG for $2500 less than their MSRP as the On the Road Price and TWO Prius' two days later! More

My first car-buying experience made easy. I was intimidated about purchasing a car; I had never done it before and heard the horror stories. However, within moments of entering the building, G I was intimidated about purchasing a car; I had never done it before and heard the horror stories. However, within moments of entering the building, Greg Tomczak proved himself to be a knowledgeable professional who was consultative, supportive, and easy to talk to. He listened to what I needed and guided me in the right direction. Never once did I feel confused, frustrated or annoyed. I then worked with Jim Harvey, who was just as patient and helpful as Greg. Again, compared to what I have heard about buying a car, working with these two gentlemen was a real treat. They were both honest, honorable and a pleasure to do business with. Not only did I walk out of there with a fantastic automobile, I had an exceptional experience that I would happily recommend to anyone. More

Good deal on certified Camry This was a very straight forward purchase with no disorienting sales tactics. Jason Reyes was a pleasure to work with. I got the car I wanted at the p This was a very straight forward purchase with no disorienting sales tactics. Jason Reyes was a pleasure to work with. I got the car I wanted at the price point I needed. More

manager MIKE KAPELUS VERY VERY RUDE!!! Just purchased a certified car from them,had several issues since the day we were trying to buy/negotiate with the car until 2 days after.Got pulled o Just purchased a certified car from them,had several issues since the day we were trying to buy/negotiate with the car until 2 days after.Got pulled over by the cops because headlight wasnt working,took it back to them,they replaced it with non original headlight manufactures kind.A lot of dishonesty and mistreatment.Filed a complained to main toyota customer service, when Mike Capelus got the complaint instead of addressing the several issues,he handled it so so rudely not very helpful as a manager at all!,and even said " GO ahead complain more,I cannot do anything about this.have a good day!" More

Only buy from Runnemede Toyota Runnemede Toyota has been nothing but exceptional! My entire experience there was seamless and I never once felt like I was getting ripped off or tak Runnemede Toyota has been nothing but exceptional! My entire experience there was seamless and I never once felt like I was getting ripped off or taken advantage of. Everyone has been more than accommodating and helpful- especially when I was in need of a car immediately. I did shop around- however Runnemede not only offered the best price- but the best service! Thank you Greg Tomczak! More

"Best car experience ever. I love my toyota." I purchased my Toyota from Runnemede Toyota. I received an excellent deal on my car. I have been completely satisfied with my car. I have had other I purchased my Toyota from Runnemede Toyota. I received an excellent deal on my car. I have been completely satisfied with my car. I have had other service managers in the past but my service with Chuck Colamarino is friendly,thorough,& intelligent. Service on my car has been GREAT!!! Little waiting time & Excellent service I recommend Runnemede Toyota to everyone for sales or repairs. I recently recommended him to a woman who just moved here from the shore. More

Service Sucks!!! I have a rattling moonroof that clearly is a problem. Toyota issued a service bulletin and I was unaware. I am 400 miles over the warranty and they wo I have a rattling moonroof that clearly is a problem. Toyota issued a service bulletin and I was unaware. I am 400 miles over the warranty and they won't honor. They want me to pay for their mistake. Tim stated they gotta cut it off at some point. Which means if I would've brought the car there with 36001 I would have to pay for it. Tim stated that since they were a franchise they would not be reimbursed by Toyota. So it's all about money and not Toyota Care. The to ad insult Fran was talking about me to other co-workers while I'm driving my car out of the bay area. She was so loud I heard her say ...she just brought the car at CarMax let them pay for it. All her workers turn around and look at me...embarrassing. If I heard that then other customers could hear it too. This is my 1st experience with Toyota. Everyone is sorry but now one does anything. More

Excellent Experience These folks Jeff Mekal and John Roman are a class act. My mother is in her late 70's and they always treat us good, Low pressure and great prices and These folks Jeff Mekal and John Roman are a class act. My mother is in her late 70's and they always treat us good, Low pressure and great prices and service. I would recommend them to my friends and family. More

UNHAPPY In October of 2013 I leased a Rav 4 for my daughter we were at the dealership for over 4.5 hours. We looked at all the trim lines and colors they had In October of 2013 I leased a Rav 4 for my daughter we were at the dealership for over 4.5 hours. We looked at all the trim lines and colors they had . We negotiated the price on the highest and most expensive model with all the bells and whistles available. This was the second car I had purchased in less then 6 months from this dealership. My wife and daughter did all the paper work and signed the final paper we drove off happy with the car and equally happy with the deal. When I asked my daughter how she liked a particular option she said the car did not have the option . Upon review I found the equipment level was not what we had bargained for and the sticker price and option level were different . I was surprised as we had been told the car which was delivered was identical to the one in the show room though obviously it was not though the price was within a few dollars. Upon review I discovered additional markup items such as etching and a protection package we had no interest . In fact because my daughter is a nursing student we put down over $6500.00 in order to get her payment down. I feel the salesman had knowledge of our situation and should have known of the mistake but he remained quite . I can however acknowledge the sales manager did make and adjustment and refunded the additional markup items monies but would not deliver the car we had bargained over. For this reason I will never purchase another vehicle from this dealership and will not recommend them to anyone I know. More