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Toyota of Runnemede
Runnemede, NJ
744 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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744 Reviews of Toyota of Runnemede
December 31, 2015
Arrogant Went to buy 2013 Highlander. Sales associate; Lou; was very nice and helped us with the test drive and answer all question. I asked over the phone if Went to buy 2013 Highlander. Sales associate; Lou; was very nice and helped us with the test drive and answer all question. I asked over the phone if they will negotiate the listed price and Lou informed me that there is possibility and we should come and have discussion. Once I presented my offer in a hope to receive a counter proposal; Lou brought another member; Mike (I believe he was a manager). Mike was very rude and told me that their price is the best in the market and they have done a lot of research before posting their price. I told them that their price is not the best and I also did my research. Only reason: I came there because it is nearby my home. Mike told me that you can take or leave it. I would have taken the car even at their price if he was nice in his conversation and dealing. His arrogance has lost one customer. On the way back from dealership; my wife told me that Mike attitude was arrogant since he beginning. Dealership thinks that they have the best prices -- they need to wake up and may be do more research. More
by Jamal
Employees Worked With
Lou, Mike
December 31, 2015
Dealer theft of tires Worked out a fairly good deal on a used Tacoma. As part of the deal, the dealer was supposed to install new tires of choice. As part of the deal I h Worked out a fairly good deal on a used Tacoma. As part of the deal, the dealer was supposed to install new tires of choice. As part of the deal I had paid for new tires. As promised the dealer had installed the new tires of choice, BUT, had kept and refuses to return the tires which were purchased on the vehicle. There is no mention, verbally or in writing as part of the agreement of sale, that the dealership would keep the original tires. The Runnemede police were called and a theft complaint was reported with the PD. Also, the NJ Dept of Consumer Affairs were notified of the incident and an official complaint was filed. The dealership refuses to return phone calls in order to resolve this issue before going to court! More
by Loyal Toy owner
Employees Worked With
matt
October 05, 2015
I got really great price over the internet on a 2015 Rav4 When I got to the dealer they made up for the really great price they quoted me online by giving me a trade $ 2000 less than KKK bluebook and up to $3 When I got to the dealer they made up for the really great price they quoted me online by giving me a trade $ 2000 less than KKK bluebook and up to $3500 less than Turrnersville Toyota.If you wonder why I didn't buy from Turnnersville there price on the Rav4 was too high.I'll just run my car into the ground before I buy a new one.Dealers are just to greedy,they want it both ways.The salesman was great thou. More
by arfjr1955
Employees Worked With
Lou Loube
October 03, 2015
2016 Tundra Thanks to Greg T. I had the easiest purchase of a new 2016 tundra. I would definitely recommend visiting him and all the dealership for a new vehicle. Thanks to Greg T. I had the easiest purchase of a new 2016 tundra. I would definitely recommend visiting him and all the dealership for a new vehicle. Thanks again!! More
by Pdizzle2012
Employees Worked With
Greg Tomczak
August 06, 2015
Lack of Professionalism I came to this dealership to purchase TWO vehicles. I intended to buy a 2015 Rav4 Limited, and a Certified pre-owned Prius. The night before I went I came to this dealership to purchase TWO vehicles. I intended to buy a 2015 Rav4 Limited, and a Certified pre-owned Prius. The night before I went over some pricing and initial negotiations. I explained that everything sounded good, and that if I were to come there from out of state, it will cost me a great deal of hardship and creativity to get there,so I wanted to make sure everything was settled before I arrived. I was in the state from Maryland and had my family drop me off at enterprise to rent a car on their way through the state. I then had to proceed to the nearest bank branch to retrieve my financing check which was 45 minutes away just to double back to the dealership. When I arrived, the salesman told me that the vehicle I wanted to purchase just sold. So we looked at another one I was sort-of interested in. During negotiations, I sat for about 30 minutes in their break room just for the salesman to come tell me that this one too sold to someone else before they could complete my offer. Then when we discussed the RAV4 they went up $2000 and would not deduct the initial savings to counter my current trade in as promised of only $750. Too bad for them, I bought a 2015 RAV4 Limited with Tech PKG for $2500 less than their MSRP as the On the Road Price and TWO Prius' two days later! More
by NickB
Employees Worked With
Craig
July 29, 2015
My first car-buying experience made easy. I was intimidated about purchasing a car; I had never done it before and heard the horror stories. However, within moments of entering the building, G I was intimidated about purchasing a car; I had never done it before and heard the horror stories. However, within moments of entering the building, Greg Tomczak proved himself to be a knowledgeable professional who was consultative, supportive, and easy to talk to. He listened to what I needed and guided me in the right direction. Never once did I feel confused, frustrated or annoyed. I then worked with Jim Harvey, who was just as patient and helpful as Greg. Again, compared to what I have heard about buying a car, working with these two gentlemen was a real treat. They were both honest, honorable and a pleasure to do business with. Not only did I walk out of there with a fantastic automobile, I had an exceptional experience that I would happily recommend to anyone. More
by TheJoeM
Employees Worked With
Jim Harvey, Greg Tomczak
July 01, 2015
Good deal on certified Camry This was a very straight forward purchase with no disorienting sales tactics. Jason Reyes was a pleasure to work with. I got the car I wanted at the p This was a very straight forward purchase with no disorienting sales tactics. Jason Reyes was a pleasure to work with. I got the car I wanted at the price point I needed. More
by carguy1
Employees Worked With
Jason Reyes
June 13, 2015
manager MIKE KAPELUS VERY VERY RUDE!!! Just purchased a certified car from them,had several issues since the day we were trying to buy/negotiate with the car until 2 days after.Got pulled o Just purchased a certified car from them,had several issues since the day we were trying to buy/negotiate with the car until 2 days after.Got pulled over by the cops because headlight wasnt working,took it back to them,they replaced it with non original headlight manufactures kind.A lot of dishonesty and mistreatment.Filed a complained to main toyota customer service, when Mike Capelus got the complaint instead of addressing the several issues,he handled it so so rudely not very helpful as a manager at all!,and even said " GO ahead complain more,I cannot do anything about this.have a good day!" More
by very dissapointed customer
Employees Worked With
Michael Kapelus, Jose Torres
May 12, 2015
Only buy from Runnemede Toyota Runnemede Toyota has been nothing but exceptional! My entire experience there was seamless and I never once felt like I was getting ripped off or tak Runnemede Toyota has been nothing but exceptional! My entire experience there was seamless and I never once felt like I was getting ripped off or taken advantage of. Everyone has been more than accommodating and helpful- especially when I was in need of a car immediately. I did shop around- however Runnemede not only offered the best price- but the best service! Thank you Greg Tomczak! More
by LMurray
Employees Worked With
Greg Tomczak
February 16, 2015
"Best car experience ever. I love my toyota." I purchased my Toyota from Runnemede Toyota. I received an excellent deal on my car. I have been completely satisfied with my car. I have had other I purchased my Toyota from Runnemede Toyota. I received an excellent deal on my car. I have been completely satisfied with my car. I have had other service managers in the past but my service with Chuck Colamarino is friendly,thorough,& intelligent. Service on my car has been GREAT!!! Little waiting time & Excellent service I recommend Runnemede Toyota to everyone for sales or repairs. I recently recommended him to a woman who just moved here from the shore. More
by Mcase
Employees Worked With
Dave
