Toyota of Runnemede

Don't trust a word Agreed on price for used vehicle and the repairs to the door and the fender to be fixed on their behalf. I arrived the next day and seen the vehicle s Agreed on price for used vehicle and the repairs to the door and the fender to be fixed on their behalf. I arrived the next day and seen the vehicle sitting on the lot seemingly untouched, the dent on the door was mucked with touch up paint and the fender not fixed. When I entered the facility and sat down with the sales manager, i asked him about the door and he said it was fixed but his guy couldn't get to the fender. I told him about his goop job on the door and he said he'd fix only one or the other because the door cost too much, well I guess the touch up paint wasn't a fix then huh. So not only did he guarantee the car would be fixed and be done the next day, he never even bothered to call and backed out of his own deal. Don't trust a word they say. More

Excellant experience My salesman Frank Nadel worked hard to make for a very comfortable experience. His support staff also were very helpful. I would recommend to a frien My salesman Frank Nadel worked hard to make for a very comfortable experience. His support staff also were very helpful. I would recommend to a friend to deal with these people when selecting a dealership. More

Tacoma SR5 V6 4X4 Recently purchased 2016 Tacoma SR5 V6 Dbl Cab. Had a pleasant low pressure experience. I dealt with Frank Nadel. Frank went above and beyond locati Recently purchased 2016 Tacoma SR5 V6 Dbl Cab. Had a pleasant low pressure experience. I dealt with Frank Nadel. Frank went above and beyond locating the exact model and color. Always pleasant and courteous....making the "deal" happen. Took a few trips back and forth...but it got done frank. Thanks again. More

Horrible Experience! I bought my car from Toyota runnemede in July 2015, a used 2014 Toyota Corolla S. Sales man was nice told me I had a 2 year warranty on the vehicle. S I bought my car from Toyota runnemede in July 2015, a used 2014 Toyota Corolla S. Sales man was nice told me I had a 2 year warranty on the vehicle. Said my warranty was fresh. He explained a tire rotation & 10,000 mileage synthetic oil & filter change came with the warranty. I came back to months later for my car to get serviced & they told me my warranty expired the previous month.. Even though that's not what I was told by the salesman when I purchased the vehicle. Same thing happened to my father at the Toyota in Willowbrook PA. Also, I go to get my car serviced at Toyota Runnemede 3 days ago, which included a tire rotation, steering wheel allignment, & a 10,000 mile synthetic oil & filter change. The service guy told me the wheel rotation would be 19.99 the synthetic oil & filter change would be 43.99 & with the wheel alignment all together my total would be 89.99 all together. I spent 3 hours waiting on my vehicle & when its finally finished a different service guy is walking me to the counter, biting his nails acting weird, won't even look at me in my face. I get to the counter look at the papers & sign them while the guy is still standing there, he waits til I give the lady my card to charge to then try to hurry up & walk away. I looked down at the price before he could leave & my total said 160.47. I was lied to & scammed. Never have they acted like that before & I've been there 3 times to get my car service. They also didn't give me my keys back at the front desk like they normally do, they waited until I paid & parked my car in the back. They normally pull it up right out front after its done being serviced. Neither have the service guy waited at the counter until I paid to walk away. This Toyota dealer is horrible & will take your money. Never will I reccomend nor return to this or any Toyota dealer again. More

Great experience We had a great experience at Toyota of Runnemede. From begning to end we had great customer service. Frank nadel was great to work with he got us a g We had a great experience at Toyota of Runnemede. From begning to end we had great customer service. Frank nadel was great to work with he got us a great deal on our Ford Edge. he made our first car buying process one to remember . More

Bad sales experience Have been dealing with this dealership since 2008. Even knew salesman for over 15 years. Bought a 2013 scion xb on 12/1/13. Had it customized to suit Have been dealing with this dealership since 2008. Even knew salesman for over 15 years. Bought a 2013 scion xb on 12/1/13. Had it customized to suit me. Service department wonderful. Went back on 1/9/16 for routine maintainence. Ended up turning in Xb against better judgement. Signed lease for 2016Scion iM. Drove nice. No problem during daytime. Had car less than 48 hours. Drove to work at 530am. Had bad case of claustrophobia. Went back to dealer. Explained situation. Said I wanted my Xb back. Told by salesman Jose Torres no deals. I could buy or lease another car. But could not have old car back. All I wanted on my return was my Xb. 4 family members and 8 cars later. And this is how one is treated. xxxxxxxx!!! Where is it written the customer gets screwed. Now in a car leased for 3 years. Not what I want. Can I have my Xb back.?????? More

Outstanding experience !!!!!!!!! I had an outstanding & awesome experience with the purchase of my 2015 Toyota Rav 4. I had visited 1 other Toyota dealer & viewed 3 other Toyota dea I had an outstanding & awesome experience with the purchase of my 2015 Toyota Rav 4. I had visited 1 other Toyota dealer & viewed 3 other Toyota dealers on line. I walked in to the Runnemede Toyota where I live I received a great price & great finance rate. They had the one I had been looking for in the exact color both interior & exterior. The salesmen Jason & Jose were great. Very professional, knowledgeable in their field. They worked with the Manager Tom who was totally awesome. They gave me the best deal i ever had with any vehicle that I have ever purchased. Bob in the finance department was great. Bob was very thorough,professional,kind & caring. My transaction went very smoothly & was very efficient. I recommend this dealership to all my family friends,associates & clients. This is the second car I have purchased here & each time I have recieved an outstanding performance from this dealership. More

Arrogant Went to buy 2013 Highlander. Sales associate; Lou; was very nice and helped us with the test drive and answer all question. I asked over the phone if Went to buy 2013 Highlander. Sales associate; Lou; was very nice and helped us with the test drive and answer all question. I asked over the phone if they will negotiate the listed price and Lou informed me that there is possibility and we should come and have discussion. Once I presented my offer in a hope to receive a counter proposal; Lou brought another member; Mike (I believe he was a manager). Mike was very rude and told me that their price is the best in the market and they have done a lot of research before posting their price. I told them that their price is not the best and I also did my research. Only reason: I came there because it is nearby my home. Mike told me that you can take or leave it. I would have taken the car even at their price if he was nice in his conversation and dealing. His arrogance has lost one customer. On the way back from dealership; my wife told me that Mike attitude was arrogant since he beginning. Dealership thinks that they have the best prices -- they need to wake up and may be do more research. More

Dealer theft of tires Worked out a fairly good deal on a used Tacoma. As part of the deal, the dealer was supposed to install new tires of choice. As part of the deal I h Worked out a fairly good deal on a used Tacoma. As part of the deal, the dealer was supposed to install new tires of choice. As part of the deal I had paid for new tires. As promised the dealer had installed the new tires of choice, BUT, had kept and refuses to return the tires which were purchased on the vehicle. There is no mention, verbally or in writing as part of the agreement of sale, that the dealership would keep the original tires. The Runnemede police were called and a theft complaint was reported with the PD. Also, the NJ Dept of Consumer Affairs were notified of the incident and an official complaint was filed. The dealership refuses to return phone calls in order to resolve this issue before going to court! More

I got really great price over the internet on a 2015 Rav4 When I got to the dealer they made up for the really great price they quoted me online by giving me a trade $ 2000 less than KKK bluebook and up to $3 When I got to the dealer they made up for the really great price they quoted me online by giving me a trade $ 2000 less than KKK bluebook and up to $3500 less than Turrnersville Toyota.If you wonder why I didn't buy from Turnnersville there price on the Rav4 was too high.I'll just run my car into the ground before I buy a new one.Dealers are just to greedy,they want it both ways.The salesman was great thou. More