Toyota of Rockwall - Service Center

Re Service Dept. I took vehicle for "check engine" light in Jan. Was charged $2,083 for several other items. I returned in Mar because check engine light was still on I took vehicle for "check engine" light in Jan. Was charged $2,083 for several other items. I returned in Mar because check engine light was still on. Was charged $1,268.12,. Returned a few day later because check engine still on. Rcvd update that a new engine is needed. How about refunding for work I didn't ask for, only to find out the engine needs replacement. I feel I was taken advantage of. Not a good feeling. Will take vehicles to other service centers in the future, now that I have to purchase a new vehicle. Some type of refund should have been given back to me. More

Great experience from sale to followup and maintenance. TORockwall is always checking to see if they could make my purchase experience better. Unlike other dealerships I’ve dealt with you are not forgott TORockwall is always checking to see if they could make my purchase experience better. Unlike other dealerships I’ve dealt with you are not forgotten after the sale you become family. I could not be happier and recommend to anyone. They go above and beyond in service. More

Always pleased with the service department; always takes care of my vehicle in a friendly, courteous manner. care of my vehicle in a friendly, courteous manner. More

They really take care of you! ! They go above to beat the competition in customer service! ! They go above to beat the competition in customer service! More

I was emailed 3 times and called once to remind me about needing a maintenance visit. After the appointment Sam told me I only needed maintenance every 6 months, not every 3! Waste of everyone’s time! Be needing a maintenance visit. After the appointment Sam told me I only needed maintenance every 6 months, not every 3! Waste of everyone’s time! Because scheduler did not know this. The service is excellent but communication needs a tune-up! More

Trouble experience, Dropped my truck for 10K maintenance in the morning. Around 1 pm I got a call my truck is ready. I went to pick up my truck washer fluid light still on. They said they rotated the tires in the morning. Around 1 pm I got a call my truck is ready. I went to pick up my truck washer fluid light still on. They said they rotated the tires they never did same PSI from the point I dropped the truck till pick up. Not sure why they remove the positive battery cable, left loose I was driving my truck lost power twice saw some sparks. Stopped on the side in I-30 saw the cable left loose. Air filter never been touched. I called the service manager he made so much excuses I just told him don’t even worry you won’t see me ever again. I reviewed my service sheet nothing has been filled out every thing left blank. The service manager didn’t even offer to bring the truck back lets us look at and top off all the fluid he just said I apologize. He also said I have all the documents but at the moment I can’t review it. After little bit of talking he said oh I have all the info which he read all the info to me none of the info he had was correct. The very next day I revive a courtesy call again for them and I have to repeat my self Once again I was told This info will be sent to the higher manager asap it has been 4 days now have not hear from them I am almost sure they will after this review but I am not changing my mind I will report them to even BBB soon won’t stop till this people learn that we work so HARD to own a nice car we don’t deserve have a car with out oil been replaced and we are thinking it is. If you love your ride STAY AWAY FROM THIS PLACE. More

There is no honesty. They offer a service and don’t keep their word. They charge you for a service and don’t complete the task. They offer a service and don’t keep their word. They charge you for a service and don’t complete the task. More

Toyota of Rockwall (Kasey specifically) was extremely attentive and helpful despite not having an appointment today. My car was taken care of within a timely manner, and only items needing attention were attentive and helpful despite not having an appointment today. My car was taken care of within a timely manner, and only items needing attention were recommended. More

Very professional, knowledgeable & personable. Will always bring my my Sienna XLE hybred there for service. Will always bring my my Sienna XLE hybred there for service. More

Friendly and quick service. The waiting room was nice. Also got to check out the new Tundra. The waiting room was nice. Also got to check out the new Tundra. More