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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews

3,439 Reviews of Toyota of Rockwall - Service Center

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March 18, 2023

Very professional and caring about your vehicle . Customer service were great and kind.. Thanks again!! More

by Rogergradney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

March 17, 2023

I was in for a rear view mirror replacement and the estimated time for repair was almost exactly what I waited. Mick was my service rep and did a fantastic job, as did the repair mechanics or technicia More

by johnhaenftling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words for Mick and our service team, and for taking the time to leave us this wonderful feedback!

Mar 19, 2023 -

johnhaenftling responded

Always a pleasure to tell others when I receive excellent service!

March 17, 2023

Took my truck for routine inspection and the service provided was very good. I wish they fixed the car wash for this rating to be a 10. More

by marcelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Mar 17, 2023 -

Toyota of Rockwall responded

Thank you for your feedback! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 15, 2023

I noticed the very friendly employees, I didn't always feel like this ... but today was great More

by pablobola79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Mar 16, 2023 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

March 13, 2023

Use service dept for repairs and service, use Mick as service rep.. excellent, goes beyond to help More

by robert.m.cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Robert. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 11, 2023

First time visit. We’ll see if this great experience is consistent. Will be back soon. More

by james.jones1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review, James! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

March 11, 2023

Good service, friendly staff, highly recommended !Every time we come here ,we are very satisfied ! More

by 7214656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 09, 2023

Good service and friendly representative and very helpful as well. Waiting area big enough to accommodate us while waiting More

by xfmrman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 09, 2023

First time using this service department. Was promptly greeted, which is important to me. Great service! More

by kevin_smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall name.
Mar 09, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kevin, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

March 09, 2023

Staff is friendly. Service guys do good repairs. Service advisors are top notch. I recommend them. More

by Heavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Mar 13, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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