Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews
Call Service Center (844) 208-1008

3,439 Reviews of Toyota of Rockwall - Service Center

Sort by
March 21, 2023

Rockwall Toyota’s service is always very good. The advisors and staff do a great job! I always feel confident that my car is going to run how it should, once I leave the dealership. More

by cjaneraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashiers, Cesar Martinez
Report | Print
Mar 21, 2023 -

Toyota of Rockwall responded

It's great to hear that Cesar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 20, 2023

The facility is clean. Service center personnel are courteous but very busy and seems to lack a personal touch More

by GCRC98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Mar 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. Cesar and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 19, 2023

I took my car for line and balance and I still have the same problem More

by healthmegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 18, 2023

Service was quick and excellent , Mick was great could not of ask for any better experience More

by lwwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Desrosiers
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 18, 2023

They were extremely helpful. They helped me understand everything and they were efficient with the work done to the vehicle. More

by shelby.guin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 18, 2023

I really do not want to tell you this, because ALL my previous experiences with TofR have been outstanding. I will still be your faithful customer. Anyway, here goes. I arrived at 8:30am Tuesday March 14 More

by David Lino
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 18, 2023

I loved my service advisor guy. Super Great customer service love to always have him More

by Kristinaregalado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 18, 2023

Waited 25 minutes before somebody came to ask me what brought me in today. Every other car was taken care of before me and I was the first one there. Wil not be back. Manager didn’t try to do anything or More

by kelly.brittany16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of the service department employees
Report | Print
Mar 22, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 18, 2023

I wish every time I go do service they never wash my truck I asked they said is not working 🤦🏻‍♂️ More

by yepezalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We're sorry that a car wash was not available for you at this time. We appreciate your business and hope to see you again soon!

March 18, 2023

Service is always Top Notch, have taken both my trucks in for maintenance and repair..Always quick !! Kasey is my service advisor, no one I trust more. More

by GYMRATT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

We are very happy to hear that Kasey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

1
...
93
94
95
...
344