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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,513 Reviews
Call Service Center (844) 208-1008

3,513 Reviews of Toyota of Rockwall - Service Center

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November 14, 2024

They treated me great, had me out in a timely manner, and just did everything I asked. More

by Lord4512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 14, 2024

This was my second maintenance trip, they were realistic in the wait time and handled all my service well. My only issue is they patched my tire, but I am still having issues with the tire pressure. This co More

by Ashleygutosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Ashley! We sincerely value your business and look forward to your next visit.

November 14, 2024

Quick, clear and precise service. Not too prompt when I came in , but overall good service. More

by PAMELAOSAGIEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 13, 2024

Service Ddpartment employees are very professional and handled my servicing and repairs with courtesy and promptness!! More

by ggoodyearcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that our service department met your expectations. Thank you for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

November 13, 2024

Clean and well maintained dealership. Wish they offer a carwash after the maintenance was completeld! More

by andrew keodara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 13, 2024

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

by scalhoun2
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 12, 2024

Quick and professional service. Very friendly service providers. In and out quickly. I would recommend to others. More

by j9hack
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall
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Nov 13, 2024 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 12, 2024

Service is good. So far toyota of rockwall does not dissapoint. My service advisor is good. More

by myrickjohnpenaso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 13, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

November 11, 2024

Sam was very prompt and very good at getting updates to me as my car was being serviced. More

by hernandezfern7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Toyota of Rockwall responded

Thank you for your review. We truly appreciate your business. Please let us know if we can be of further assistance.

November 10, 2024

They are good but forgot to top up my wiper fluid like they said they would and the packages sold to me are not what I was told and sold at the time of purchase. More

by n.gallegos.16312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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