Toyota of Rockwall - Service Center

Great service with little wait time. My appointment was under an hour for oil change and tire rotation My appointment was under an hour for oil change and tire rotation More

I made an appointment to have the rear brakes serviced on my Toyota Tacoma. The appointment was at 10:30 am on 5/23/23 and I arrived about 10 minutes early. The service manager said it would take about 2 my Toyota Tacoma. The appointment was at 10:30 am on 5/23/23 and I arrived about 10 minutes early. The service manager said it would take about 2 hours. I returned at 1:00 pm and was told the brake job was finished, but there was a safety recall on the seat belts and that would take an additional 2 hours to complete. I returned around 3:00pm and was then informed that the seat belt repair was complete, but there was a miscommunication and the brake job had not been completed earlier as I was told, and they were working on that and it would be completed soon. I waited at the dealership and my truck was finally returned after 6:00 pm. More

No problem with making an appointment. Customer service technician was outstanding. No problems with the experience. Customer service technician was outstanding. No problems with the experience. More

Great place a d always friendly and helpful. We could go to a closer dealer but keep coming back! We could go to a closer dealer but keep coming back! More

Busy location. Really not focusing on what’s important. To many distractions. Employees are nice, however needs more attention to what the customers concerns are. Really not focusing on what’s important. To many distractions. Employees are nice, however needs more attention to what the customers concerns are. More

Service was courteous and professional. Very accomodating, and the problem was corrected, which had been very difficult to diagnose. Very accomodating, and the problem was corrected, which had been very difficult to diagnose. More

Helpful, kind staff; informative and check in with their customers. Wait time while vehicle is in service is usually reasonable depending your vehicles needs for a specific service. customers. Wait time while vehicle is in service is usually reasonable depending your vehicles needs for a specific service. More

Kasey is the only service advisor I will use. She is great! Highly recommend- you won’t be disappointed She is great! Highly recommend- you won’t be disappointed More

Friendly and caring. Listened to me and answered questions. Went over everything they did to service my Highlander. Listened to me and answered questions. Went over everything they did to service my Highlander. More

excellent and timely service. They take me home and bring me back when my car is ready They take me home and bring me back when my car is ready More