Toyota of Rockwall - Service Center

I was treated very courteously and I didn't have to wait a long time to have my car serviced. a long time to have my car serviced. More

Would have appreciated a better explanation from the Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". Th Service desk related to the rental car/loaner car policy. The woman started with "we dont provide free loaner cars just for dropping off a car". That is a true statement BUT since i was dropping off a new 2023 car there were many better, more gentle ways to respond and explain. Jumping immediatly to how much i had to pay for a rental car was the worst way to respond. Service desk woman was very nice when i met her, assuming it was the same person, but that initial discussion was unnecessarily painful. A little coaching would go a long way. More

Everything was top notch…no complaints whatsoever! Service was great; everything explained in detail. No issues at all! Service was great; everything explained in detail. No issues at all! More

I was pleased with the repair work done on my car. I was disappointed that I had to call back 2 days before the work was done to find out the part had come in but no one had informed me. That delayed I was disappointed that I had to call back 2 days before the work was done to find out the part had come in but no one had informed me. That delayed the repair being done. I was also disappointed that I got a lengthy list of recommended repairs including a new timing belt when I had one put in only 30,000 miles ago. More

I learn there are people doing the best for the customer you guys the best you guys the best More

Nothing to say , i am not going back there and may not buy toyota agian. Cashiers are rude and did not seem they resovled the issue with the car. And on the other note when you buy the new car , the 3 buy toyota agian. Cashiers are rude and did not seem they resovled the issue with the car. And on the other note when you buy the new car , the 30k Toyota Bumber to Bumber warranty which they say , which is a rip off. For the alignment they said i have to pay out of the pocket and my car only like 15k. More

So . .. After waiting over 10 months for my 2nd Key FOB for my new Camry, I was told that Toyota of Rockwall's laser engraver was down and they could give .. After waiting over 10 months for my 2nd Key FOB for my new Camry, I was told that Toyota of Rockwall's laser engraver was down and they could give me the Key FOB, but not the metal key that goes inside the Key FOB and also is used to attach the FOB to one's key ring. They said they would mail the metal key to me ... when their laser engraver was repaired. Still waiting ... More

Excellent service, courteous and efficient. I had no appointment but I was received right away. After the service, they called me to let me know that my car was ready. I had no appointment but I was received right away. After the service, they called me to let me know that my car was ready. More

Wonderful staff very knowledgeable. I appreciate everyone. I look forward for other opportunities in the future. I appreciate everyone. I look forward for other opportunities in the future. More

Mr Landrum was very nice and attentive. All of the people I can in contact with were very nice. The dealership is very clean, and all the people I came in contact with were very neatly All of the people I can in contact with were very nice. The dealership is very clean, and all the people I came in contact with were very neatly dressed More