Toyota of Rockwall - Service Center

The service center did a terrible mistake when they delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The servi delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The service advisor name is Jose Guerrero More

Great dealership and service. A complimentary car wash would go a long way towards good will. A complimentary car wash would go a long way towards good will. More

Not bad. Keep it up. Friendly cool service and updating everything on time with out delay. Keep it up. Friendly cool service and updating everything on time with out delay. More

Agent was very helpful. I would like to know how to avoid repeating the car door flooding that has been repaired twice in the past year. I would like to know how to avoid repeating the car door flooding that has been repaired twice in the past year. More

Jose did a great job working on my vehicle and even went above and beyond when he noticed a nail in one of the tires and realized that it was going to take extra time to fix and asked me if I needed anythin above and beyond when he noticed a nail in one of the tires and realized that it was going to take extra time to fix and asked me if I needed anything. I told him l needed to pick something from the store and he provided me with a courtesy van and a driver to drop me to the store to pick up my staff. I did really appreciated him for his kindness and great customer service. I was worried not making it to work on time but because of his excellent customer service, l made it to work on time. More

The staff is always friendly, from the initial contact to make an appointment to the people that I see on the day of service. Definitely worth the drive! make an appointment to the people that I see on the day of service. Definitely worth the drive! More

Super friendly and helpful staff. Got me in and out before I could even get my computer up and running. Great job! Got me in and out before I could even get my computer up and running. Great job! More

No air was added to all 4 tires. Disappointed with poor service after the fact that Kevin mention they will add air. Disappointed with poor service after the fact that Kevin mention they will add air. More

Took car in for a road/ truck sound on drivers side and it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed it was diagnosed with a bad transmission. Transmission was replaced and the same noise was still there! Took back 3 times before it was finally fixed replacing the wheel bearing! Felt like we replaced a transmission that did not need to be replaced at all or not at this time. Could have saved us a large expense by fixing the correct problem the first time. More

I don’t know who Dan is he did not help me, Diego,jacob, and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return if i need a new car! More