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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews

3,438 Reviews of Toyota of Rockwall - Service Center

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June 09, 2023

They were really friendly, and I told about hitting a pit hole and Sadie’s to check the front right hub cap to make sure it wasn’t damaged & they did & it was just fine, thank goodness 😊. They were really q More

by donnaeverett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 09, 2023

The service was quick and amazing. Mick was very informative about my 2022 Toyota Corolla & said everything was just fine w/my car. More

by donnaeverett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Donna, for choosing Toyota of Rockwall!

June 09, 2023

They were able to get me in and vehicle serviced in a very timely manner. More

by tyedaho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 08, 2023

Got there before opening and had service completed in less than an hour. well done! More

by kcoffey0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jun 09, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 08, 2023

Always prompt and courteous. They kept us informed of progreas. Facility was spotless. Staff always friendly. More

by Frank.tyminski
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, Frank, and for taking the time to leave us this wonderful feedback!

June 08, 2023

Nice but the amount of wait time was way too long for my service at this time. More

by jasonleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Jun 12, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 07, 2023

The service department is very friendly and professional They always take good care of my car and me. More

by Mary M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Jun 07, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review, Mary. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

Will not be going back, technician on tire rotation needs more training on recognizing staggered tires More

by kelsonjackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris , Cesar Martinez
Jun 10, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 07, 2023

I requested tree times Mr. Jose as new advisor and I got Keisey over again, even last times I got a different one because Jose wasn't there and she once again appeared in my pa More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're sorry to hear that we fell short of your expectations this time. Please don't hesitate to reach out to us directly to discuss this issue in more detail. We appreciate your business and hope to see you again!

June 07, 2023

Very nice and friendly service. I opted to wait at the facility until my oil was changed. An employee came around and offered refreshments while I waited. More

by CARLCATER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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