Toyota of Rockwall - Service Center

My Highlander’s check engine light came on while I was on a road trip. It’s always dicey to trust an unknown mechanic with your car, but I couldn’t be happier with the service I received. Caesar took excelle a road trip. It’s always dicey to trust an unknown mechanic with your car, but I couldn’t be happier with the service I received. Caesar took excellent care of me and got me back on the road in no time! The service department knew I was waiting on my car and even worked after hours to ensure I could stay on schedule for my trip despite my car troubles! More

Good service department, Mick did a great job as always. He had my car in and out quickly. Very satisfied with service. He had my car in and out quickly. Very satisfied with service. More

Great customer service and they are very good at trying to get you an appointment to get you an appointment More

Great customer service from every employee present, friendly, and haven’t had a problem with any repairs. friendly, and haven’t had a problem with any repairs. More

No negative experiences so far in service. Always friendly, cordial and timely. Good shuttle service. Always friendly, cordial and timely. Good shuttle service. More

Very professional & thorough. Kevin was helpful & down to earth. Excellent communication & follow through. I’ll be back. Kevin was helpful & down to earth. Excellent communication & follow through. I’ll be back. More

Great Kind Excellent Fast Reliable Your maintenance is good, kind, fast And quick response. Everything is good maintenance is good, kind, fast And quick response. Everything is good More

The service department was very informed on what my vehicle needed for it's service. They have always provided good feedback on the condition of my vehicle. vehicle needed for it's service. They have always provided good feedback on the condition of my vehicle. More

They do not honor scheduled appointments. I waited for an hour and a half after my appointment time before my vehicle was pulled into the bay. They serviced every other vehicle ahead of min I waited for an hour and a half after my appointment time before my vehicle was pulled into the bay. They serviced every other vehicle ahead of mine, even those that drove up after me. My vehicle was the last one left in three lines of vehicles to be serviced. They even moved vehicles that were in line behind me to other lines, and pulled those into the bay before mine. Very disappointing and discouraging visit to this Rockwall dealership. More

Oil change and tires rotated. No one checked tire pressure. Had to come back because the dash light was on. Either the mechanic or the person who brought the car up from the garag No one checked tire pressure. Had to come back because the dash light was on. Either the mechanic or the person who brought the car up from the garage shod have noticed. NOT Kelsey's fault. She is a 10! More