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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,646 Reviews

3,646 Reviews of Toyota of Rockwall - Service Center

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October 20, 2023

Great work and appreciate it just wish it was less expensive. They keep the truck running More

by RYAN.FITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Oct 22, 2023 -

Toyota of Rockwall responded

Thank you, Ryan, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 18, 2023

Bryson is the best advisor I’ve ever had. He is knowledgeable and keeps you informed. Great asset to your service department. More

by cblong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson
Oct 19, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 18, 2023

Technicians were friendly and service was prompt and thorough. I would recommend this dealership to others. More

by PSCOTT5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Oct 19, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 17, 2023

Contacted sales by telephone , Ken helped answer all questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an ass More

by dennisdickerson6
Recommend Dealer
No
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Joey Desrosiers
Oct 21, 2023 -

Toyota of Rockwall responded

Dennis, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 17, 2023

Terrible service. Tried to rip me off claiming something was wrong with my vehicle when it was not. More

by mcrowe099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Oct 21, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 17, 2023

One of the biggest is this Toyota of Rockwall company I appreciate it very well thank goodness that i deal with this kind of people whose working with the company and their team. More

by rohulamin.amin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Desrosiers
Oct 18, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Joey and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 17, 2023

Tried to upsell me nearly $700 for service, then change the price of my 30k maintence check up. 3 stars because the service advisor stood by his word and changed it back from $220 to $149. I understand mak More

by riovirgoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Oct 21, 2023 -

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 15, 2023

They’re to serve the people. Very friendly and gets the job done quickly. Come around asking how your service is going and offer snacks. More

by SHARONMCCLURE1116
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Guerrara
Oct 16, 2023 -

Toyota of Rockwall responded

Thank you, Sharon, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 15, 2023

Always a pleasure to have Toyota take care of my car. They are fast, yet still accurate and always easy to work with. More

by OWENS1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2023

I already did this surgery once. Not sure why it keeps asking me to it over and over. Everything was fantastic. More

by CamryOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Oct 17, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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