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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,646 Reviews
Call Service Center (844) 208-1008

3,646 Reviews of Toyota of Rockwall - Service Center

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October 26, 2023

Always doing a good job. Very professional people. Also in the waiting area good comfort. More

by JUAN.VILCA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Toyota of Rockwall responded

Thank you, Juan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 24, 2023

The dealership was very helpful and prompt. I would recommend this dealership to my friends and family. More

by pbeitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Oct 24, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cesar and Kasey met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 24, 2023

Don’t buy a warranty with your vehicle at this location because the service dept will make you fight for any coverage whatsoever. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Oct 27, 2023 -

Toyota of Rockwall responded

Amanda, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 24, 2023

Fixed my check engine light, much better experience than the first one. Considering modifications to the truck, and future maintence here More

by riovirgoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Oct 24, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 24, 2023

I recommend anyone to Toyota dealership at work. They’re welcoming staff and ready to help you More

by robertmatara
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Toyota of Rockwall responded

Robert, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kasey was able to help, and we hope to see you again!

October 23, 2023

Everyone is nice and professional! I appreciate their timely service. Josue G. is honest and I appreciate all of the details he gives when I go in to have my car serviced. More

by lauramcclain2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue G.
Report | Print
Oct 24, 2023 -

Toyota of Rockwall responded

Laura, Thank you for your very kind review. Josue and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 23, 2023

Could have gouged me very easily; instead my services were free. Turned out just to be a loose gas cap! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Toyota of Rockwall responded

Larry, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

October 21, 2023

This dealer ship is ok 👌🏻 but they need to put back the Carwash and. Be a little bit faster More

by coreasb79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 21, 2023

Job done incorrectly. Had to go the next day,for a rental!! and I wasn’t told how long it would take with an appointment.( over 3 hours ) They Refused to fix the issue t More

by G Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Report | Print
Oct 25, 2023 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 20, 2023

Toyota team is very professional. They are very fast and they let you know what is the status or your problem and I fix it on time. Thank you very much Toyota service department. More

by RCORREA824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefany
Report | Print
Oct 20, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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