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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews

3,438 Reviews of Toyota of Rockwall - Service Center

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June 29, 2023

Toyota of Rockwall always satisfies my needs. The staff is friendly, knowledgeable, and most of all helpful. I would recommend Toyota of Rockwall to all my friends and family. More

by madridhugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Jun 30, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you, Hugo. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 29, 2023

The best service in town, and nice reminders to me to have maintained. We need car wash service More

by Highlander xle
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jun 30, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 28, 2023

Kasey was the person I dealt with. She was excellent. You need to keep her around. More

by Bear
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Rockwall responded

Thank you for your review and kind words for Kasey. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 28, 2023

I can not trust toyota rocker's service anymore. It was my 2nd time visited for my 110000 maintenance service. 1. I have changed my cabin air filter myself 1 hour before my visit, but technitian rec More

by ochong53
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Hose Guerrero and Kevin nguyen
Jul 01, 2023 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 27, 2023

The Car Wash has been broken for over a year and they don’t seem to care about client experience. More

by pamjwb
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mick
Jun 28, 2023 -

Toyota of Rockwall responded

Pam, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

June 27, 2023

I’ve been coming here for years and here lately, the service has really gone bad. More

by Kawanaka76
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 25, 2023

Always a great experience. Cesar is the best and a huge part of the reason I keep returning to Rockwall (even though it requires me to drive an hour and a half to get there). More

by MENDONCA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Jun 25, 2023 -

MENDONCA responded

Always a great experience. Cesar is the best and a huge part of the reason I keep returning to Rockwall. Repair staff goes above and beyond! I didn't even know I had chips in my windshield, but they discovered them and repaired them to keep the chips from possibly requiring me to eventually replace my windshield. WOW! How extraordinary! Due the the needed service, it was over 2-1/2 hour wait, but the house staff checked on us, offered snacks and made sure we were comfortable. Again, WOW! How great is that! Thank you Cesar and Toyota of Rockwall! I'm glad I purchased my vehicle from Toyota of Rockwall!

Aug 01, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Cesar is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2023

The prices on the maintenance needed was way overpriced! I am now looking at options More

by BABRISCOE55
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Jun 28, 2023 -

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

June 23, 2023

Excellent service and were able to fix my issues very quickly! Everyone was very helpful and knowledgeable about what could be wrong with my vehicle. More

by Jose.flores05
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josue and Stephanie
Jun 25, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 23, 2023

Bryson was awesome! Had me in and out of service as soon as possible. Happy with his customer service More

by cblong
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryson
Jun 25, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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