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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,645 Reviews
Call Service Center (844) 208-1008

3,645 Reviews of Toyota of Rockwall - Service Center

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November 01, 2023

Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josef Casares, Karissa Gutierrez, Cesar Martinez
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Nov 02, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2023

Timely and accommodating- great communication. Friendly, smiling and the techs left my car clean and ready to go. Thank you! More

by lexorandi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 01, 2023

Kevin McGuire went out of his way to help me out & ensure that I was taken care of. My bumper was falling off due to an earlier accident, and while they dont have a body shop, Kevin went above and beyond to More

by samsatlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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Nov 02, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

October 31, 2023

Salesman was a liar. He tried to tell me that I had to buy an upgraded truck to get four wheel drive. Service is fine. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brae Dunn
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Nov 04, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 31, 2023

Had an appointment, was in and out in about an hour and a half. Everyone was friendly and attentive. More

by chelseaerwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Chelsea, and look forward to your next visit.

October 31, 2023

Sam had me out at an exceptional time. Never a complaint when I go to Toyota of Rockwall! More

by msjennjolie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
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Nov 01, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Sam here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 31, 2023

Kudos for environmentally efficient award winning facility, awesome massage chairs and free natural sparkling water! More

by bperlstein
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 01, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 31, 2023

Took over 3 hours for an oil change. Was never updated despite waiting in person except via a phone call More

by letompkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
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Nov 04, 2023 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 30, 2023

Part was ordered and installed as requested. Kept me informed and addressed any questions. Good job. More

by L.CULLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 29, 2023

Friendly courteous staff. Quick service for an oil change & tire rotation. Like doing business with this people More

by golflady4519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
Report | Print
Oct 29, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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