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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews
Call Service Center (844) 208-1008

3,438 Reviews of Toyota of Rockwall - Service Center

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July 17, 2023

1. Slow in service when I arrived. Staff too busy talking to other staff 2. Took 4 hours for vehicle to be ready from a schedule service call for mileage / time, Oil change, tire rotation. Gald, I didn't More

by mdlspeaks
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
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Jul 17, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your honest feedback and look forward to improving your next experience with us.

July 16, 2023

Excellent service advisor! Carl was so informative and thorough. I brought my car here because another Toyota dealer has such awful customer service. I’ll be taking my car h More

by tlee0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Jul 17, 2023 -

Toyota of Rockwall responded

Thanks for leaving us a review. We're glad to hear that Carl delivered such a great experience, and we look forward to working with you in the future!

July 14, 2023

Excellent dealership. service was on point .knowledgeable.customers are are treated with respect and kindness More

by olohigbe59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
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Jul 15, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 12, 2023

Very Professional Great Service and on time service. Nice people to have work on my Truck More

by Raymond Mcclard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Jul 13, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 12, 2023

Been going there since 2009. I always feel like me and my three Toyotas are welcome and appreciated. More

by tzonis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 11, 2023

The staff has Good customer service. Friendly. Very honest didn’t try to upscale Me for no reason. More

by janice.young19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Jul 12, 2023 -

Toyota of Rockwall responded

Janice, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 10, 2023

Great customer service! They were quick and efficient. In and out for oil change and tire rotation in under 45 minutes. More

by Evon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Jul 10, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 09, 2023

We have leased several Rav 4s from Toyota of Rockwall and have been OK with all of More

by CAROLYNVANDERBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Jul 10, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your repeat business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 08, 2023

Mick Schott resolved a long-term problem that has persisted since we purchased our Sienna. More

by John White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Toyota of Rockwall responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mick met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

July 08, 2023

Very efficient and accommodating! Service team is very nice and helpful! Highly recommend Toyota of Rockwall! More

by dfaires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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