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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,644 Reviews

3,644 Reviews of Toyota of Rockwall - Service Center

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November 09, 2023

I am glad that I have chosen Toyota of Rockwall to buy and service my vehicle needs,,thank you !!! More

by elop4308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t find the person
Nov 09, 2023 -

Toyota of Rockwall responded

Thank you for your kind review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 09, 2023

Jose is the best, always make you feel comfortable, always attentive, always goes above and beyond for you. More

by sulaine1962
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, service department
Nov 10, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2023

I had my oil change done and wiper blade changed. I love the fact that the dealership went the extra mile to help refill my coolant. That was so thoughtful without me asking:) More

by yetundemsoremekun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 09, 2023 -

Toyota of Rockwall responded

It's great to hear that Cesar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

November 09, 2023

I went in for my 5000 mile maintenance that I had scheduled for 130p on Tuesday, Nov 7, 2023. I decided to go earlier at about 10am. I was surprised it was finished early! When I was driving home the More

by mayg950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We appreciate you taking the time to leave us this fantastic review. We're glad to hear we were able to help. We look forward to sharing your compliments with Kasey and our crew. Please don't hesitate to let us know if we can be of further assistance.

November 08, 2023

Kasey was great to work with and informative about my vehicle service interval. Will likely return for upcoming needs. More

by JeremyC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Toyota of Rockwall responded

Thank you, Jeremy, for taking the time to share your thoughts on working with Kasey and our team. We're glad to hear we delivered such a great experience!

November 08, 2023

When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co More

by Marissafulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine Jackson-Conley, Corey Thomas, Joey Desrosiers, James Brown, Oscar Boyd
Nov 08, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Marissa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2023

My check engine light came on as I was driving through Rockwall from Arkansas back to San Antonio. I pulled into Toyota of Rockwall and Sam, the service advisor helped me. Even though I did not have an ap More

by janaperdue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Sam and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 08, 2023

Quick service, fast turnaround. Notified as soon as truck was done to go pick up. More

by enunez2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

November 08, 2023

Had a reservation for an oil change. From the time I dropped the car off till it was ready was 2 hours. More

by ahles
Service Time
Recommend Dealer
No
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 08, 2023

Kasey was responsive and very helpful. The service was timely and correct. I appreciate the attention to detail and friendly atmosphere. More

by INFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kasey and the team were able to help, and we hope to see you again!

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