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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews
Call Service Center (844) 208-1008

3,439 Reviews of Toyota of Rockwall - Service Center

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October 10, 2024

It was my first visit and Great customer service and keep it up. Hoping, will continue the same More

by alemukhaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Oct 10, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 09, 2024

Great customer service, my car was received right away and they had cookies and water available More

by oscarv.castellanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 09, 2024

When quoted for the repair work I was told $260 for breaks and rotors. At checkout I was given my ticket and it was $311. $311 is NOT $260, thats a $50 difference. After I already explained More

by shanna.easley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Report | Print
Oct 13, 2024 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 08, 2024

Positive people, make a positive outcome each service completed in a timely manner and having the vehicle ready to go. More

by renglish42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 07, 2024

Professional people, very friendly and helpful. The service was done on time. Cafe was available as well. Thank you More

by MOELKHOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Report | Print
Oct 08, 2024 -

Toyota of Rockwall responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

October 06, 2024

Great pleasure dealingwith Toyota of Rockwall. I had a Quick, friendly visit. 5 Stars! Thank you. More

by mikearmacost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Report | Print
Oct 08, 2024 -

Toyota of Rockwall responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 06, 2024

Scheduled appointment on line. Was met by associate at check in who took care of check in process and advised how long it would take to complete the work. Service advisor sent a More

by BR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Oct 08, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 06, 2024

I had a gtrat experience with Toyota of Rockwall getting my Toyota Camry Hybrid Serviced. Service manager was friendly and helpful with questions relating to dashboard illuminarion. Thank you! More

by mikearmacost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Delavega, Kevin McGuire
Report | Print
Oct 08, 2024 -

Toyota of Rockwall responded

Mike, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 05, 2024

I will keep coming back as long as Carl is working there! I can always depend on him 👏 More

by INLOTUSLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Oct 06, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Carl was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

October 05, 2024

Fantastic service. Car was ready ahead of schedule. Clean customer area. Prompt messages from service. More

by wernertj1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Maggiotto
Report | Print
Oct 06, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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