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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,237 Reviews

3,237 Reviews of Toyota of Rockwall - Service Center

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May 13, 2024

Always checks to make sure there aren't any issues with your vehicle. I can depend on Rockwall Toyota to keep my vehicle in top running condition. More

by bfmtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 13, 2024

Good service and clean and friendly staff . Staff are willing to help answer all questions. More

by ntarangwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2024

We had a recall that affects the safety of our vehicle and Toyota told us that corporate has stated there is no fix at this time. The recall is that the passenger side airbag might not deploy in a crash. More

by Bdwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 11, 2024

Great friendly trustworthy place to take your car in for service, Sam was very professional. More

by GLORIA_RAQUEL2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

Gloria, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 10, 2024

excellent Service. Very polite staff. they are all concerned about my needs. Great job. Keep up the good work More

by johnfdsouza777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

John, Thank you so much for your excellent review! We are so glad that Cesar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

May 10, 2024

I keep coming back to your dealership because of Kasey Boysaw. She is the best service associate i have ever seen. She is very receptive and has the best customer service I have ever seen. She takes time More

by shol4king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2024

I love the service at Toyota Rockwall! They are always so polite and accommodating. My car is always well taken care of. More

by elishajkemper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

Elisha, Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 10, 2024

Service writer took time to explain why it is taking so long to solve my problem More

by Fundcoy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam and our service team. We're glad to hear we delivered such a great experience!

May 10, 2024

Cesar always takes great care of me and sees to the mechanics' work. We have been using TOYOTA OF ROCKWALL for the last 10 years. The Service department is the best!!! More

by JCgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

It's great to hear that Cesar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 07, 2024

Wish you had more coupons; we didn't live in recession and tires were cheaper. other than that, service and Kasey were great. More

by Diego Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Diego, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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