Toyota of Rockwall - Service Center

No accountability or responsibility for their actions. Horrible customer service, incredibly slow. No follow-up from the Service Advisor, I left a message for a callback at 2:30 in the afternoon and Horrible customer service, incredibly slow. No follow-up from the Service Advisor, I left a message for a callback at 2:30 in the afternoon and no one called me back. Service Director was supposed to call me at 7:00 am, I had to call the dealership at 10:30 because there was no call. Service advisor is incredibly arrogant and was getting confrontational on a conference call. Absolutely horrible customer service skills. Service center is unwilling to provide any concessions for the horrible service experience and unwilling to accept any mistakes that were made. I will never use this dealership again from a Service or Sales standpoint. More

Very customer friendly… service was good and prompt. Missed oil change date for hybrid. Was not clear on mikes. We actually did not miss it but to do later at the correct mileage. Missed oil change date for hybrid. Was not clear on mikes. We actually did not miss it but to do later at the correct mileage. More

Kasey is amazing, she always answered any questions and updates on my Tundra. Always friendly and smiling. She covered any updates or maintenance records I needed or asked about. updates on my Tundra. Always friendly and smiling. She covered any updates or maintenance records I needed or asked about. More

Kevin did a great job. Unfortunately, I STILL have not received my second key fob since the purchase of my new Camry in November! Everyone at Toyota of Rockwell says it's n Unfortunately, I STILL have not received my second key fob since the purchase of my new Camry in November! Everyone at Toyota of Rockwell says it's not their fault ... which is better than Toyota Corporate who says absolutely nothing these days and most times will not even answer their 800 number these days. So ... Even though it's "not Toyota of Rockwell's fault," they'll have to take the hit ... since Toyota Corporate (seemingly) doesn't care. Toyota gets an F for exceedingly poor communication ... in my books. More

I normally go to Sewell Lexus but I wanted to try something closer to home. As a new customer I don’t have an idea what line to wait for an oil change . There isn’t anyone coming up to you to greet y something closer to home. As a new customer I don’t have an idea what line to wait for an oil change . There isn’t anyone coming up to you to greet you until 25 minutes later. Once my car was ready I come to pick it up and the car is burning hot and my setting aren’t they way I left them. There isn’t a courtesy to turn on your car and turn on the a/c to cool down just before a client arrives. The prices quoted for an oil change was also wrong. More

I appreciate the Service Team and how they always keep me informed of the repairs on my Highlander. informed of the repairs on my Highlander. More

I keep getting emails to review my past service. So as I keep getting these emails to review my past service, I will continue to say the same. I spent $273 to do a diagnostics because my sensor was So as I keep getting these emails to review my past service, I will continue to say the same. I spent $273 to do a diagnostics because my sensor was not working. However, I never received a diagnostics result report from my service advisor. It was indicated that they did not have a report. Very disappointed in having to pay $273 and only get a summary of what the diagnostics results indicated. I would like my diagnostics test results since I paid to have it done at $273. More

Service Reps are Always friendly & efficient. Explains exactly what they checked & what might need attention. Highly recommend. Explains exactly what they checked & what might need attention. Highly recommend. More

I live in East Texas and drive 2 hours to Rockwall to get my van serviced at Toyota of Rockwall. Mick Schott is the most honest reliable service advisor. He takes care of my van like he would if it were hi my van serviced at Toyota of Rockwall. Mick Schott is the most honest reliable service advisor. He takes care of my van like he would if it were his. More

Always the people at customer service very knowledgeable and polite. Keep doing the good work..thanks and polite. Keep doing the good work..thanks More