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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,644 Reviews
Call Service Center (844) 208-1008

3,644 Reviews of Toyota of Rockwall - Service Center

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November 16, 2023

I worked with Nick in the service department he did a great job. I was able to wait and everything was taken care of properly. He went out of his way checking on everything even though my car was used bu More

by julia21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Nick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Julia, please let us know.

November 16, 2023

Good service, good comunication, it took them around 3 hours, i recomend them for your next service. More

by ftorres744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
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Nov 16, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 15, 2023

The dealership has always been courteous and professional. They explain services required and work in a timely manner. More

by JEFF3530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Nov 15, 2023 -

Toyota of Rockwall responded

Jeff, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2023

Promptly met me in service area to begin service. Service was completed in less than an hour! More

by wernertj1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Nov 15, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 14, 2023

proactively kept me informed and car was ready on time. provided an estimate. kasey was excellent More

by jddeleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for Kasey and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 13, 2023

My battery needed to be replaced and found out it was under my extended warranty. They were able to take care of it immediately. As soon as I pulled in I was greeted and my service advisor, Kacie was won More

by mariaphayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team, Maria. We're glad to hear we delivered such a great experience!

November 11, 2023

Good knowledgeable people, and a great communication and quick service! Cesar was great on keeping informed! More

by verdugo444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Nov 11, 2023 -

Toyota of Rockwall responded

We are very happy to hear that Cesar provided you with a positive experience! We sincerely value your business and look forward to your next visit.

November 11, 2023

Excellent service, quick turn around, and very comfortable waiting area. A very nice place to have a car serviced. More

by GrumpyOldGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierez
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Nov 11, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 10, 2023

The service staff is Friendly and the mechanics do good work. My vehicle was in and out on time. More

by jackw2414
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to leave our service department a five-star rating. We appreciate your business, Jack. We look forward to working with you again.

November 10, 2023

Is good but eigtherway you make an appoitment you still have to wait at least from 2½ to 3 hours other than that kaisy help me alot on my service on my truck thanks ill come back to her next time More

by miguel100787.mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

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