Toyota of Rockwall - Service Center

Good service My car was not washed My appointment was put back 15 minutes It took longer than an hour to get my oil changed. put back 15 minutes It took longer than an hour to get my oil changed. More

Mick Schott is an outstanding service staff. From check in to completion of servicing my vehicle was outstanding. From check in to completion of servicing my vehicle was outstanding. More

Too many "mistakes" regarding things needing service. Feels like service gouging. Was told tires needed replacement. They didn't. Was told windshield wipers needed replacement. They didn't. Took vehicle Feels like service gouging. Was told tires needed replacement. They didn't. Was told windshield wipers needed replacement. They didn't. Took vehicle in for 7 AM appointment. Dashcam caught service didn't start until after 8:36. More

We feel fortunate that Ms. Kasey was assigned as our Service Advisor. This young lady is patient, kind and highly professional. Her care for her role and her clients shines t Kasey was assigned as our Service Advisor. This young lady is patient, kind and highly professional. Her care for her role and her clients shines through. Each visit is a delight. Cherie B More

Did not address blind spot in left headlight. Indicated could not duplicate problem. Facebook is full of similar customers with same issue. Unsafe to drive at night. Offered no possible remedy. L Indicated could not duplicate problem. Facebook is full of similar customers with same issue. Unsafe to drive at night. Offered no possible remedy. Like problem didn’t exist. Very serious safety concern with uncaring dealership More

We were very disappointed by the lack of customer service from Michael. We bring you 3 cars almost every 6 months. We generally get some kind of discount (~10%). But every single time we get Michael, we don' from Michael. We bring you 3 cars almost every 6 months. We generally get some kind of discount (~10%). But every single time we get Michael, we don't get any discount. This time we had a bill for more than $625 and all he could do was to give us $25. He claimed that he had to wait for his manager to see if he could do more and he came back saying that was the most he could do. (We don't even believe he asked anyone) My husband was asking for $550. Had he come back with $575 (so 8% discount) my husband would have been ok and thankful for the effort. But for $25, Michael pissed off a customer and now my husband doesn't want us to bring our 3 cars back to your shop. We moved one year ago from out of state. If you look at our records with Toyota and Lexus, we have always been very faithful / long term customers. You had an opportunity to earn our business and lost it for $25. More

The service consultant was pleasant and respectful. Explained what was going to happena nd have me a time estimate and my truck was ready within the time-frame and price given. Explained what was going to happena nd have me a time estimate and my truck was ready within the time-frame and price given. More

Very helpful in ordering some touch up paint nice waiting area timely oil change thanks area timely oil change thanks More

Professional and transparent; you can not ask for anything more in a mechanic. Service took the time coming anything more in a mechanic. Service took the time coming More

Customer service was not great. Everyone past the issue on to the next person. Not good Everyone past the issue on to the next person. Not good More