Toyota of Rockwall - Service Center

First when asked if you would price match another Toyota Dealership oil change I was advised no and I should take my vehicle to the other dealer to perform My service. Then when I mentioned of other concern Dealership oil change I was advised no and I should take my vehicle to the other dealer to perform My service. Then when I mentioned of other concerns that I had on my vehicle the advisor tells me to mention it to him after the vehicle is done. However when my vehicle was done my assign Advisor was not the there and thus another advisor had to check me out. This was my first time having any kind of vehicle service my your dealership and probably the last time as the service was not up to standards. Listen to the customer regarding major concerns on a new vehicle. As a prior Toyota Service Manager the experience I had was poor. More

The appraisal center tried to low ball me , if I put the car on fb would get double the money car on fb would get double the money More

In for general service and was prompt and quick with Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. More

Thank you for switching my Toyota RAV4 maintenance to Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! More

Great friendly service at a reasonable price. They’ve been taking care of us and our vehicle needs since 2006. They’ve been taking care of us and our vehicle needs since 2006. More

Service department is always very helpful and on top of things! Their service is one of the reasons I have purchased several vehicles from them. things! Their service is one of the reasons I have purchased several vehicles from them. More

Great service and dealer personnel to work with the customer. Not to much waiting time. customer. Not to much waiting time. More

New to the area, I was hoping to establish a relationship that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate oc that I could feel confident in with car service needs. I thought I had found one but not so sure anymore. After bringing my car in on 2 separate occasions, your service department has failed me twice. First time when the actual service appointments were, your service technicians failed to put in the required buttons/latches under the hood. After the second service and 7 buttons/latches missing, I brought my vehicle in last week where the issues were supposed to be addressed. Carl was gracious and addressed the issue BUT the actual technician did not do his part entirely. YES, he filled the holes with what looked like the appropriate clasps but not all were the correct size clasps. Visually the holes are filled but the buttons lift right out. They serve no real purpose. If something so minor (in their eyes) is overlooked, then how can I trust that they will do their job when it comes to future events in the future. I will have to look at my options before my next incremental service is required. More

Kevin was great and answered all of the questions about current issues and potential issues regarding transmission service. current issues and potential issues regarding transmission service. More

Kevin is a good service advisor (very professional & honest) and has always treated me right. honest) and has always treated me right. More