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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,644 Reviews
Call Service Center (844) 208-1008

3,644 Reviews of Toyota of Rockwall - Service Center

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December 01, 2023

Customer service was great, the staff was on top of things, everyone seemed friendly, very informative and even though they were busy, they kept us updated with our vehicle, the place was clean, and th More

by davis.vanessa972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, Cesar Martinez, Amanda Folker
Report | Print
Dec 01, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Vanessa! We sincerely value your business and look forward to your next visit.

December 01, 2023

I was busy that day with errands and rented a car at a very good price to continue my errands. More

by farley.sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Dec 01, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 30, 2023

I love the awesome customer service they have and always on point with everything to help out More

by shinequa.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 30, 2023

Your price increases are getting to high and are not competitive with other facilities in the area. Also, the previous technicians and management that I enjoyed working with are no longer at your fac More

by DUKESTONE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

November 29, 2023

It was a waste of my time as I barely got my van and had my baby with me. More

by pgutierrez677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Report | Print
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 29, 2023

Great visit. Timely. Welcoming. No complaints at all. Would highly recommend toyota of rockwall. Staff is awesome. More

by jessicapjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Jessica, and we hope to see you again!

November 28, 2023

They will do service in timely manner. Very good experience. Good staff members to work with. More

by tissy.mathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Nov 28, 2023 -

Toyota of Rockwall responded

Mathew, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 28, 2023

Vehicle taken right in and maintenance done in a very timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. More

by JOYCEBALL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Report | Print
Nov 28, 2023 -

Toyota of Rockwall responded

Joyce, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 28, 2023

Had a good experience with Josue. He was very professional and kept me informed about items as well as the progress on my vehicle. More

by Mwsunbeam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Nov 28, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

November 28, 2023

Excellent service, Kevin was outstanding and kept me informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and c More

by mwein1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Cesar Martinez
Report | Print
Nov 29, 2023 -

Toyota of Rockwall responded

Thank you! Kevin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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