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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,230 Reviews
Call Service Center (844) 208-1008

3,230 Reviews of Toyota of Rockwall - Service Center

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March 03, 2023

Friendly and quick service. The waiting room was nice. Also got to check out the new Tundra. More

by Heavy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
March 01, 2023

Friendly personnel. Service advisor clearly explained additional items that needed to be performed on my vehicle and provided breakdown of cost. More

by sjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

Helpful
March 01, 2023

Fast friendly great communication. Respectful. Everything was clean. Great staff. I was in and out for my maintenance in less then. A hour More

by joey33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Sanchez
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Mar 01, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Joey, and look forward to your next visit.

Helpful
February 28, 2023

The experience was good. The customer representative that attended to me went the extra mile to see me request attended to. More

by imevbore.oise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2023 -

Toyota of Rockwall responded

Thank you so much for your five-star review. We are so glad that we had the opportunity to work with you and that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else. We're always happy to help.

Helpful
February 28, 2023

The service began great with the service agent. Service was done well and well within the estimated time frame. More

by davidlakeview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Helpful
February 27, 2023

I went in for a tire rotation and waiting MAYBE 30 minutes! The customer service was amazing!!! More

by kelseycollins7513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina xxxx
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Feb 28, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star review. Thank you for choosing Toyota of Rockwall, Kelsey. We appreciate your business and hope to see you again soon!

Helpful
February 25, 2023

Every person I came in contact with was very friendly & professional. Service was done within the hour as advised. Very pleased with this service More

by Donna D Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
February 25, 2023

It was a friendly, fast, and complete service experience by professionals. They are worthy of recommendation. More

by micknmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

Helpful
February 24, 2023

Service of vehicle was usual great job. Would like to see car wash restarted it was nice to have a clean car after service was done. More

by BR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
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Feb 26, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Toyota of Rockwall!

Helpful
February 24, 2023

My name is Elvis kisero I would like to say I'm very grateful for Mr Lance who took care of me I had some issues with my car Mr Lance was very kind provided me with a rental car and great service I wou More

by moby55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
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Feb 26, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Lance here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
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