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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews

3,439 Reviews of Toyota of Rockwall - Service Center

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August 23, 2023

I was notified my Toyota was ready to serviced. All expenses for each item repaired were told to me before my car was repaired. Excellent service More

by lohop1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Aug 23, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 22, 2023

We have had nothing but exceptional service on our Prius. We have saved lots of money on gasoline, & also know that we have a dependable vehicle when we travel across the country. Love the hybrid! More

by debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Aug 22, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Thank you for the great rating. We appreciate your business and look forward to serving you for years to come, Debbie.

August 21, 2023

The service was convenient, well explained. Service advisor was very knowledgeable and professional. Great customer service. More

by major1049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Aug 21, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

August 20, 2023

Kasey was an excellent service advisor . . Very helpful . Arranged for me to have a ride home and to pick me up when car was ready. I especially have shared with my family and friends how More

by Lohop4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts department excellent , Scott Smith, Dan Landrum, Joey Desrosiers, Sam Delavega, James Brown, Kevin McGuire, Cesar Martinez
Aug 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We look forward to sharing your feedback with Kasey and our crew. We truly appreciate your business here at Toyota of Rockwall.

August 20, 2023

Service Manager was great. Provided very detail assessment of my problem along with required future maintenance issues. Excellent! More

by ttundra10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Aug 21, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 19, 2023

I was extremely satisfied with the sales representative (Jacob) professional explanation and his support to make things very clear. More

by fiseha.mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Josef Casares, Karissa Gutierrez, Oscar Boyd, Joshua Wells, Nic Tran
Aug 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. Thank you for choosing Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 19, 2023

Decent experience with service team every time we’ve needed to use it. Sales team used to be good but prioritize dollars over customer loyalty More

by MATTHEWPGRANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, Matthew, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 19, 2023

Cesar was great. He kept me informed on status of my car. The service team was also great. They finished my car in quick order. More

by famlee_enterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Aug 20, 2023 -

Toyota of Rockwall responded

Thank you so much for taking the time to leave us a five-star rating. We're glad to hear that you found your experience with Cesar to be a positive one.

August 19, 2023

The service department, Carl David, was very courteous, professional and knowledgeable. He addressed my issue quickly and had me on my way. More

by R_LLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Aug 21, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 17, 2023

Great customer service by Carl my service tech. I highly recommend this dealership to friends! More

by michelle_salas_hsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Aug 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. We look forward to serving you for years to come.

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