Toyota of Rockwall - Service Center

Got my new Camry in November . .. STILL no second Key Fob. It was promised to be delivered this month ... and last month ... and the month before. So while the Service Department of .. STILL no second Key Fob. It was promised to be delivered this month ... and last month ... and the month before. So while the Service Department of Toyota of Rockwall is excellent, I have to give Toyota (in general) a 1-star, based on exceedingly poor communication. Unfortunately, since Toyota Corporate doesn't give a hoot, Toyota of Rockwell has to "take the bullet." More

Very nice service and very knowledgeable about the product and service is excellent, i do drive from Carrollton tx to Rockwall for oil change 😀 product and service is excellent, i do drive from Carrollton tx to Rockwall for oil change 😀 More

First one there for them to look over my car, just for them to tell me they didn't have what they needed and wanted me to take it back the next day. I left it there and got a rental, it took so long that them to tell me they didn't have what they needed and wanted me to take it back the next day. I left it there and got a rental, it took so long that it made me 30min late to work. When I received the rental it was very dirty they did apologize for that due to not having any detailers. And of course I was charged a ridiculous amount for the work and the rental for a couple of days and still got my car back dirty 😒. More

Understanding the out of pocket cost was confusing. I thought that if I fixed the part that’s was broken, then the $173 wasn’t charged. I thought that if I fixed the part that’s was broken, then the $173 wasn’t charged. More

Sam was very nice, but didn't listen to why I was bringing in the vehicle. I brought the car in because the air bag light was on; but Sam wrote up the tire pressure light was blinking (which it was, bringing in the vehicle. I brought the car in because the air bag light was on; but Sam wrote up the tire pressure light was blinking (which it was, but not my concern at the moment), so the tech focused on that. After a conversation, I finally was able to convey to Sam what I needed looked at. He said the air bag light was not on. A system diagnostic said the seat airbag had kicked out the error. I wasn't charged for the diagnostic service which I really appreciated. The air bag light is still on, by the way, so I'm back to square one. More

Your service team needs training. I was not impressed at all. I'm currently seeking another Toyota Dealership to service my vehicle in the future. I was not impressed at all. I'm currently seeking another Toyota Dealership to service my vehicle in the future. More

Stefanie is the greatest. She knows her clients by name. Strives to get your appointment at your convenience. She knows her clients by name. Strives to get your appointment at your convenience. More

Kevin kept me up to date as to the status of my vehicle, and I really appreciated that. and I really appreciated that. More

Took vehicle in for transmission fluid change. When I checked the level after left it was low. Took vehicle back to get it topped off and 45+ minutes later they brought car around and showed me i When I checked the level after left it was low. Took vehicle back to get it topped off and 45+ minutes later they brought car around and showed me it was just a little bit low. REALLY! Low is low and for over $350 you would think it would be done right. It took over an hour to get the fluid topped off. More

The service Dept is super great. Ceased is so professional and super nice. And others too Ceased is so professional and super nice. And others too More