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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews

3,439 Reviews of Toyota of Rockwall - Service Center

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September 01, 2023

Had car towed in for service. Kevin called when received. Kevin called with diagnosis. Kevin called when car was ready. More

by PINE.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 03, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 01, 2023

Great service and friendly work done with expert technicians. We live Florida we get our car serviced every time we con with no problems. More

by edmccurry59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 01, 2023

Watch out they don't charge you for something they shouldn't they don't pay attention More

by dtresp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 03, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

August 31, 2023

Very nice customer service and very knowledgeable about the cars and treated as a family member 👍 😀 More

by Karimbhimani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Aug 31, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2023

So glad to have Caesar as my go to service guy. He’s great. He kep me informed while they were servicing my car More

by rshaw26540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Aug 31, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 31, 2023

Little took good care of my car and advised me accordingly. I enjoy it because it is near my home and I could come anytime. More

by wendymwende
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Toyota of Rockwall responded

Thank you, Wendy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

August 31, 2023

I have already been approved by my bank for a car loan. However, they still run my credit anyway for the in house financing. I was led to believe that they are getting my information in order to consolidat More

by Frustrated buyer
Recommend Dealer
No
Employees Worked With
Cris cook , Scott Smith
Sep 03, 2023 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 30, 2023

Service from this dealer has been ALWAYS exceptional. I took my car in immediately because of a recall Notice I received in the mail. Michael Schmitt was my Service Advisor & every time I get service don More

by GinWho
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2023

They are courteous and understand the business of customer satisfaction. I have enjoyed doing business with Toyota of Rockwall. More

by omoopumpin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Aug 31, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 28, 2023

Still awaiting the follow up to my carpet on the drivers side coming up. Was told would be contacted after talking to the service manager. Still waiting. More

by alderman12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie.
Aug 28, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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