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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,644 Reviews
Call Service Center (844) 208-1008

3,644 Reviews of Toyota of Rockwall - Service Center

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December 11, 2023

Great job in keeping me updated and an even better job at informing me what my truck needed to have done. Would highly recommend! More

by biancamunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 09, 2023

Hosea was great! Checked my wheel out it was fine. No charge! Was there for less than an hour. More

by sallieomcneill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hosea
Report | Print
Dec 11, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Sallie, and it's great to hear about your excellent experience here at Toyota of Rockwall.

December 09, 2023

I appreciate Sam explaining fully the issues with my Highlander. Efficient and quick put me back in my car. Thanks. More

by bg_jwfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

December 08, 2023

Dịch vụ tốt, nhân viên thân thiện, nhiệt tình, tư vấn tốt cho khách hàng. ( tôi là người việt Nam) More

by Qui pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Dec 09, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 07, 2023

Kesey is the best service advisor I have met so far. She’s a great person with warm welcome and focus on great customer service. 10/10 rating for her More

by rasikarathna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Toyota of Rockwall responded

Thank you for your kind words for Kasey and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 07, 2023

Great Service and i will definitaly use Toyota of Rockwall again. Highly recommend for service More

by johnsonconny78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
Report | Print
Dec 07, 2023 -

Toyota of Rockwall responded

Thank you, Conny, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 07, 2023

Took way to long for work being done. Car sat behind building for at least 20 minutes. Advisor was not ideal Lacked attention to my needs More

by wscottgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Dec 07, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 06, 2023

Tôi là người việt nam. Tôi nhận xét dịch vụ rất tốt, nhân viên nhiệt tình thân thiện, vui vẻ, chất lượng bảo trì tốt, More

by Qui pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2023

Very helpful, courteous and professional staff. Have had excellent care & maintenance of 2 my Prius. More

by MkCFINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire, Cesar Martinez
Report | Print
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2023

Why are you calling and sending emails for recalls that you have no fix for. Scheduled an appointment for this recall only to find out there is no fix. ???? More

by dfarmer1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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