Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews
Call Service Center (844) 208-1008

3,438 Reviews of Toyota of Rockwall - Service Center

Sort by
September 07, 2023

Quality Assurance shall be your number one priority. I hope all team align to same goal. More

by Mike343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 07, 2023

I did not get updates from Cesar on status of the parts for my warranty. More

by vickie_westbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Sep 08, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you, Vickie. Quality customer service is always our number one priority, and we're sorry to hear that we did not meet your expectations in some areas. Thank you for bringing it to our attention, and we hope to see you again here at Toyota of Rockwall.

September 07, 2023

I recently had my vehicle serviced, and I'm extremely satisfied with the quality of work and prompt service. Highly recommended! More

by A E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Endrica
Report | Print
Sep 08, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 06, 2023

Service organization is courteous, competent, and efficient. They did what we agreed and delivered in the time promised. More

by Melvin M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Toyota of Rockwall responded

Thank you, Melvin, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 06, 2023

Stefanie was very friendly and helpful as always. She kept me informed about what service was needing to be done and the price. The cost was definitely more than I was hoping for, since I am curren More

by tkcastillo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie
Report | Print
Sep 06, 2023 -

Toyota of Rockwall responded

We are very happy to hear Stefanie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 06, 2023

Service department has always been great with appointments and service preformed. By no fault of their own the new inventory is in bad shape. More

by jas.kar.anthes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Sep 07, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 02, 2023

I buy warranty but they don’t want to fix ding dong and crack for my door truck More

by huynhvu206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 02, 2023

Sam Heidelberg was just wonderful to work with. He regularly constantly regularly regularly gave me updates on my car being serviced and also communicated with me about the location of the ride shu More

by VICKY1309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Toyota of Rockwall responded

It's great to hear that Sam is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Vicky, for choosing Toyota of Rockwall!

September 01, 2023

very good service they helped me with my damaged tire and the service of my car More

by jramirez111879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Sep 03, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 01, 2023

Had car towed in for service. Kevin called when received. Kevin called with diagnosis. Kevin called when car was ready. More

by PINE.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Sep 03, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

1
...
72
73
74
...
344