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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,644 Reviews

3,644 Reviews of Toyota of Rockwall - Service Center

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December 26, 2023

Toyota/Rockwall have a very good group of people and atmosphere good knowledge of the problems that need to be corrected. I would recommend this dealership to all of my friends and family. More

by leroymathisjobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Kevin McGuire
Dec 27, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 26, 2023

I usually come here often, but the last time they didn't wash the car and the leather was scratched at the bottom of my steering wheel during the last service More

by kujulius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My service advisor didn't come that day.
Dec 29, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 26, 2023

This dealership always asks me “why not” if I turn down service. It’s my own decision if I do the service there or elsewhere. I feel pressured each time I come to the dealership so much that I think twice More

by Ajeinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue
Dec 30, 2023 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 26, 2023

I had no problems waiting at the dealership while my car got its first 5000 maintenance done. More

by huntermken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Dec 27, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 24, 2023

Excellent service in apple timely manner. They have served me and my family for years More

by godwin3
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Dec 27, 2023 -

Toyota of Rockwall responded

Thank you for continuing to choose Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 22, 2023

Stephanie was very helpful and explained every thing thoroughly to me. She took care of me and my car More

by KJMEYER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Dec 26, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 21, 2023

I like going to toyota of Rockwall, because of the service and prompt service from everyone More

by elsaguardiola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Dec 22, 2023 -

Toyota of Rockwall responded

Thank you, Elsa, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2023

I take all my Toyota Vehicles to Toyota of Rockwall for Maintenence and Services. My Service Advisor Mick is ALWAYS on top of everything and doesn't try push services that may not really be needed yet. He' More

by LKNGOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words for Mick, and for taking the time to leave us this wonderful feedback!

December 21, 2023

He communicated well. The environment was clean & well organized. I appreciated that he ordered our extra key. More

by kjmoore52
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

December 21, 2023

Amazing, friendly service Very professional and organized. They also keep me informed about upcoming promotions. More

by one2grow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Dec 22, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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