Toyota of Rockwall - Service Center

Quoted oil change price when arriving at the dealership after advisor noted all vehicle information. However, price was increased for additional oil and parts at checkout. Those additional costs should h after advisor noted all vehicle information. However, price was increased for additional oil and parts at checkout. Those additional costs should have been in the original quote. I may have made a different decision if I would have known the ending price. Seems like bait and switch. More

Great Friendly service I trust the work that is done at this shop without concern of overcharging this shop without concern of overcharging More

The ride should not be restrictive of where you live,an exception had to be made for me to be picked up. exception had to be made for me to be picked up. More

Service advisor Sam did not listen to my concerns nor were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet they did not fix my bumper that was loose. I have never had such a horrible experience like this where my concerns were just brushed aside and ignored so I will never come back to Toyota rockwall for any services or sales and will also not recommend this place to the people I know. More

I bought my car in Rockwall, and really love it. Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy a car. The service department is prompt and friendly; and just like Josh, they act like you are their only customer. More

Not as Professional as it was in previous years No car washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show flo washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show floor Lot looks like a USED car lot More

Service provided to my vehicle was prompt and complete for this visit. I wish the dealer would fix their carwash to make the visit even better. for this visit. I wish the dealer would fix their carwash to make the visit even better. More

They reprogrammed out new key and pod for our Corolla. They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to have another set of keys sent. More

The service department is really good. Great communication. They get you in quickly. They have not been able to resolve the gas gauge issue which has plagued some of the new Tundras but th Great communication. They get you in quickly. They have not been able to resolve the gas gauge issue which has plagued some of the new Tundras but that is a manufacturing issue. Parts are on backorder but that's also a manufacturing issue. They are always friendly and keep me informed about my service. More

Polite, friendly, comfortable waiting area and the service was excellent. Was updated on service process. service was excellent. Was updated on service process. More