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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews
Call Service Center (844) 208-1008

3,438 Reviews of Toyota of Rockwall - Service Center

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September 17, 2023

The Service Department kept me informed every step of the way; and got me out quickly. More

by jimrumczikas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 17, 2023

No service, just a means to rip customers off with outrageous fees and purchase propaganda More

by jonesntx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Coy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carmelo Adorno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josef Casares, James Brown, Brae Dunn, Oscar Boyd
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Sep 21, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sep 21, 2023 -

jonesntx1 responded

I find it interesting you did not acknowledge the outline of instances reflecting poor service experiences. The email was returned.

September 16, 2023

I had a nail in my tire and they took great care of me. Kept me comfortable while I waited too! More

by #Toyotafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Ford, Brae Dunn
Report | Print
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 16, 2023

The people I did talk where wonderful. The service was good too. Didn't have the chance to talk to any salesmen but everyone looked very helpful. More

by optl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. Cesar and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 15, 2023

Service was easy to schedule online and was able to get an appointment the next week. Check in was easy and quick. Could have used a little more communication about everything that was done. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Report | Print
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Cesar and our team. We're glad to hear Cesar delivered such a great experience!

September 15, 2023

This is the most wonderful group of people to work with! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else! More

by irishs5238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Report | Print
Sep 18, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 15, 2023

The best dealership I have ever been to! So friendly and helpful! Love my car! More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Toyota of Rockwall responded

Linda, Thank you so much for your excellent review! We are so glad that Sam and Ken had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

September 15, 2023

As a woman, it can be difficult to get your car serviced or know who to trust. I am fortunate that Stefanie helped me out. She is courteous, knowledgeable, and goes above and beyond to provide customer serv More

by wileyf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Sanchez
Report | Print
Sep 15, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 15, 2023

They set the appointment for my new Kay after 9 months, but they key. Wasn't ready More

by mahnazsayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Report | Print
Sep 21, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 14, 2023

Great service. What was needed was clearly communicated. Advisor was great. I was out in a very reasonable time. More

by mabodc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson
Report | Print
Sep 15, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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