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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,438 Reviews

3,438 Reviews of Toyota of Rockwall - Service Center

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September 20, 2023

Love Toyota of Rockwall and having the servicing of my car done at the dealership done right and in a timely fashion. More

by lynchsw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 20, 2023

The service here at Rockwell is good. Cesar is a good service technician. Thank you for your service Cesar. More

by hjackson20112011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cesar met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 19, 2023

Courteous, prompt, professional service by Service Professionals dedicated to customer satisfaction, and positive outcomes. Thank you! More

by Ron Cook
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you, Ron, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 19, 2023

More interested in trying to upcharge me than providing scheduled service. Receipt showed tech spent 10 minutes on service, but I waited an hour and a half. Not the first time this has happened. More

by gxela46
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
.Unknown
Sep 23, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 19, 2023

Good service, good about keeping customer informed about how service is progressing, suggested unanticipated services. Professional and courteous. More

by myvonne321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 19, 2023

Sam kept me updated on the progress of the servicing of my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership) More

by malison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Sam here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 18, 2023

Love the dealership and all the helpful representatives and technicians. Buying my first car was a bit concerning going from dealership to dealership but Toyata of Rockwall has made the experience amazing More

by jonathan.dominick.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Kevin McGuire, Cesar Martinez
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 17, 2023

Josue Gutierrez,was very helpful with contacting my auto protection plan,to help me save money on the cost of my repairs on my car. . More

by leeover1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2023

Very efficient, and completed the service job in a short period of time with a full report of vehicle status. More

by edbower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Sep 18, 2023 -

Toyota of Rockwall responded

Ed, Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 17, 2023

I was disappointed when I received my vehicle after service. I had a gallon jug of gasoline behind the drivers seat wedged between a bag of bird seed. When I went to get in my car I smelled gasoline. More

by ambendorf01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we apologize for the mishap you endured here at Toyota of Rockwall. We truly appreciate your business.

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