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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,231 Reviews

3,231 Reviews of Toyota of Rockwall - Service Center

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May 15, 2024

Great service from Carl. Got in and out quickly. No complaints and will definitely use this dealership again.. More

by davis5255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
May 15, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words for Carl and for taking the time to leave us this wonderful feedback!

May 15, 2024

Great service response, research and interaction with service advisor Carl David. He was very helpful with a warranty issue and getting that resolved. He kept me informed and the service was handled eff More

by SusanKirby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
May 17, 2024 -

Toyota of Rockwall responded

Susan, Thank you for your very kind review. Carl and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

May 14, 2024

Sam was outstanding in providing me with the information I needed to make decisions for resolving my issues. Very friendly and has a great attitude! More

by tedmbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, Ted, and for taking the time to leave us this wonderful feedback!

May 14, 2024

Kayse Boysaw is always very sweet, attentive and explains all of my vehicle care & options as well as the rest of the Toyota team! My visit is always pleasant professional and always on time with service. I More

by estrellob64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Kasey here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

May 13, 2024

We had a recall that affects the safety of our vehicle and Toyota told us that corporate has stated there is no fix at this time. The recall is that the passenger side airbag might not deploy in a crash. More

by Bdwalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 13, 2024

Always checks to make sure there aren't any issues with your vehicle. I can depend on Rockwall Toyota to keep my vehicle in top running condition. More

by bfmtexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 13, 2024

Good service and clean and friendly staff . Staff are willing to help answer all questions. More

by ntarangwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 11, 2024

Great friendly trustworthy place to take your car in for service, Sam was very professional. More

by GLORIA_RAQUEL2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

Gloria, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

May 10, 2024

excellent Service. Very polite staff. they are all concerned about my needs. Great job. Keep up the good work More

by johnfdsouza777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

John, Thank you so much for your excellent review! We are so glad that Cesar had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

May 10, 2024

Cesar always takes great care of me and sees to the mechanics' work. We have been using TOYOTA OF ROCKWALL for the last 10 years. The Service department is the best!!! More

by JCgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Toyota of Rockwall responded

It's great to hear that Cesar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

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