Toyota of Rockwall - Service Center

This dealership has the potential to be a world class rating, why do they choose not to have a wash for vehicles? rating, why do they choose not to have a wash for vehicles? More

The service was friendly and efficient. The need and price estimate for the car's additional maintenance was clearly presented. The need and price estimate for the car's additional maintenance was clearly presented. More

everything was great , the waiting area with an open self service coffee bar was awesome , the wait time was less than 30 mn . overall great experience with the service advisor randy service coffee bar was awesome , the wait time was less than 30 mn . overall great experience with the service advisor randy More

The service they suggested was not one I could afford. They were honest with me which goes a long way. I appreciate the honesty and will be back again. They were honest with me which goes a long way. I appreciate the honesty and will be back again. More

The service provided was completed in the agreed upon time. I asked for the rear hatch to be looked at. Technician said it was normal. They said they sent me a video showing my vehicle rear door openi time. I asked for the rear hatch to be looked at. Technician said it was normal. They said they sent me a video showing my vehicle rear door opening compared to another van. That was not the vehicle I received. So, I trust that my door is normal, but no proof. More

Always had good luck with Toyota of Rockwall and the service department. Customer service has always been top notch. service department. Customer service has always been top notch. More

I come in for service every 5000 miles and have tried to maintain my vehicle with almost all of the Toyota recommend service. I purchased the 100,000 mile maintenance package, discover some issues at in the maintain my vehicle with almost all of the Toyota recommend service. I purchased the 100,000 mile maintenance package, discover some issues at in the first few visits still under warrantee and both have still not been fixed. The issues are now well past any hope of satisfaction. I came in recently for an oil change, tune-up, front and back brakes. After 4 1/2 hours I drove out after being quoted a price then being presented with something much higher. The service manager adjusted the cost much closer to the quoted price. After a few weeks, I noticed the brakes did not feel right. I brought the truck back in. I was told the drums needed to be surfaced again, Ghis is another 4-4 1/2 hours. I asked what life would be left on the drums? This would not be an issue for some time was what I was told. I drive off. A few days later I was back at the dealership due to the brakes making a clicking noise. Now the pads were defective and would be replaced at no cost to me. After some time, I was told the drums had little life in them and should be replaced. Really? No labor cost to me but the drums would cost me $170 a piece. I had little choice but to replace them. The price was knocked down $30 total. After another 4 1/2-5 hours, I drove off. The service people are fine, they don’t do the work. My issue is that I am struggling to trust Toyota with their own brand. My reasoning has always been that I get the part, service, and maintenance knowledge from a “certified technician” of Toyota. I would expect the best under all these categories. Providing this to the customer is essential to expect the customer's money and loyalty. Yes, I’ll be back. But only because Sam is genuinely helpful. Mic is also trustworthy. He tries to help if possible. You can thank them for at least trying to make the customer feel better after being at your dealership for 13-15 hours total. More

Kasey is simply the best! There is no one I trust more than her with my vehicle. There is no one I trust more than her with my vehicle. More

Great dealership and wonderful service and representatives. Will return for next service on car soon. representatives. Will return for next service on car soon. More

I will continue to have my car serviced, but this coming year I will be needing another vehicle. Will not return to Toyota Rockwall to purchase it. My grandson and his family have decided also to purchase e year I will be needing another vehicle. Will not return to Toyota Rockwall to purchase it. My grandson and his family have decided also to purchase elsewhere More