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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,645 Reviews
Call Service Center (844) 208-1008

3,645 Reviews of Toyota of Rockwall - Service Center

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January 14, 2024

fantastic service, however the wait time was a bit long but overall, excellent service from the crew. More

by ji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pierson Jr., Dan Landrum, Corey Thomas, Sam Delavega, James Brown, Kevin McGuire, Cesar Martinez
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Jan 15, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2024

Everything on the entire experience was great. I was informed and updated on any changes and never had any questions about where my vehicle was in the process. More

by brent.thorn2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jan 14, 2024 -

Toyota of Rockwall responded

Brent, Thank you for the kind words for our service department! Cesar and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

January 12, 2024

Great Service from the entire staff. There is wait time, wish it was just a bit less time to complete services. Person who was taking care of our car was awesome More

by shilpa.kabirpanthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jousae (Sorry if not spelt right) 5 star for him
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Jan 12, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 12, 2024

Far by the best Toyota dealership I’ve ever been to they great associates definitely More

by dantewilliams815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Jan 12, 2024 -

Toyota of Rockwall responded

Thank you for your very kind review, Dante. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

January 11, 2024

Always upselling with no regard to actually listening to the customer. Even with extended warranty and maintenance agreements I was still charged $50 fee for something. More

by bordnerjanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
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Jan 14, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 11, 2024

My go to dealership since 2010. Love my Toyota FJ, and they maintain it well for me! More

by gail.smithmaxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
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Jan 12, 2024 -

Toyota of Rockwall responded

Gail, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josue met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

January 11, 2024

Took car in for state inspection and oil change. Found out state inspection machine was down. I scheduled the appointment early enough to get notified that inspection machine was down. Had to find a More

by KLGD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 10, 2024

They did a great job and went out of their way to kindly squeeze my emergency tire problems into their busy schedule. More

by matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl*
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Jan 10, 2024 -

Toyota of Rockwall responded

Matt, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 10, 2024

Steph is absolutely great. She kept me posted on everything regarding my car. The facility is clean. More

by tucker04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steph
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Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Steph and don't hesitate to let us know if we can be of further assistance.

January 10, 2024

The dealership itself looks really nice. Was greeted by Sam after a greeter came to my window. Service was fast but Sam did not go over any paperwork with me. I had to look at the paperwork More

by jellason89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Toyota of Rockwall responded

Thank you for this feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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