Toyota of Rockwall - Service Center

Check in is super fast, the Toyota personnel (Sam), listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to listened to my concerns. I received a text a few minutes later, letting me know if I had any questions, or further concerns that I could respond to that text and they would look into it. More

Best Toyota dealership I've ever been to. Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consis Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consistent in their service as I have not had any bad experiences at this Toyota dealership. Sadly I have had problems at other Toyota dealerships with inexperienced technicians but that is not the case here and I am glad to have found a reputable and honest place to have my vehicle serviced. Thank you, Toyota of Rockwall! More

Overall I can say the following about Toyota of Rockwall, 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left 1) They take ownership in every thing they do... good or Bad 2) Toyota personnel always work to strive to do better... 3) Nothing is left unturned. Toyota looks are each vehicle with a fine tooth comb and make sure things are better than it was when it was brought in. More

I’ve taken my car in like 6-7 times and I still have that rattle on my passenger side rattle on my passenger side More

Always very professional and courteous. The work is well done and completed faster than expected. The work is well done and completed faster than expected. More

Once you buy your car, if there’s a problem, they want you to pay for it it you to pay for it it More

This is a great dealership. But everytime I’ve taken my cars here there has been something not put back the way it was found. Like asking to put air in my tires and not puttin But everytime I’ve taken my cars here there has been something not put back the way it was found. Like asking to put air in my tires and not putting the caps back on valves. Or being there for an oil change and leaving the under carry with screws loose that resulted in it dragging while I’m on the highway. The technicians do half-a$s work. I’ve had friends take their cars here and have stuff stolen from their cars. I’ve purchased 3 cars from this places. All brand new. The folks inside are amazing but the folks working outside on the cars leave a bad taste in my mouth. More

Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great i I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great if the dealership could avoid adjusting the driver seat. More

Service was very fast. Only took 45 mins was told it would take 1.75 hrs. Satisfied. Only took 45 mins was told it would take 1.75 hrs. Satisfied. More

I was in and out in less than an hour and 1/2. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs. The entire process was simple and enjoyable. Next time I’ll take advantage of their massage chairs. More