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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,439 Reviews

3,439 Reviews of Toyota of Rockwall - Service Center

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October 15, 2023

They’re to serve the people. Very friendly and gets the job done quickly. Come around asking how your service is going and offer snacks. More

by SHARONMCCLURE1116
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Guerrara
Oct 16, 2023 -

Toyota of Rockwall responded

Thank you, Sharon, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 15, 2023

Always a pleasure to have Toyota take care of my car. They are fast, yet still accurate and always easy to work with. More

by OWENS1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2023

I already did this surgery once. Not sure why it keeps asking me to it over and over. Everything was fantastic. More

by CamryOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Oct 17, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2023

The service center did a terrible mistake when they delivered the vehicle. They left the hood open and my wife drove the car back home unknowingly. I would call that a major security concern. The servi More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Guerrero , Dan Landrum, Kevin McGuire, Cesar Martinez
Oct 19, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 12, 2023

Great dealership and service. A complimentary car wash would go a long way towards good will. More

by cgn379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Oct 12, 2023 -

Toyota of Rockwall responded

Thank you for your feedback for our service department. We look forward to sharing your comments with them, and don't hesitate to let us know if we can be of further assistance.

October 12, 2023

Not bad. Keep it up. Friendly cool service and updating everything on time with out delay. More

by jamjai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Oct 12, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 12, 2023

Agent was very helpful. I would like to know how to avoid repeating the car door flooding that has been repaired twice in the past year. More

by mpendleton68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with any of these people
Oct 13, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns. Our team is always happy to help!

October 11, 2023

Jose did a great job working on my vehicle and even went above and beyond when he noticed a nail in one of the tires and realized that it was going to take extra time to fix and asked me if I needed anythin More

by Akinyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Oct 11, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Akinyi, and it's great to hear about your excellent experience with Jose here at Toyota of Rockwall.

October 11, 2023

The staff is always friendly, from the initial contact to make an appointment to the people that I see on the day of service. Definitely worth the drive! More

by scoutcloset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Oct 11, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

October 09, 2023

No air was added to all 4 tires. Disappointed with poor service after the fact that Kevin mention they will add air. More

by STEPHENJABONETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Oct 12, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Stephen, please reach out to us directly to let us know the best way to contact you and we will reach out.

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