Toyota of Rockwall - Service Center

Service was easy to schedule online and was able to get an appointment the next week. Check in was easy and quick. Could have used a little more communication about everything that was done. an appointment the next week. Check in was easy and quick. Could have used a little more communication about everything that was done. More

This is the most wonderful group of people to work with! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else! They are very helpful and accommodating! I will never bring my Toyota Venza to any place else! More

Great service. What was needed was clearly communicated. Advisor was great. I was out in a very reasonable time. What was needed was clearly communicated. Advisor was great. I was out in a very reasonable time. More

Service advisor Sam did not listen to my concerns nor were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet were they addressed while I visited the dealership. I was just told that the 60,000 mile service was the best price even though it was over $300 yet they did not fix my bumper that was loose. I have never had such a horrible experience like this where my concerns were just brushed aside and ignored so I will never come back to Toyota rockwall for any services or sales and will also not recommend this place to the people I know. More

The ride should not be restrictive of where you live,an exception had to be made for me to be picked up. exception had to be made for me to be picked up. More

Quoted oil change price when arriving at the dealership after advisor noted all vehicle information. However, price was increased for additional oil and parts at checkout. Those additional costs should h after advisor noted all vehicle information. However, price was increased for additional oil and parts at checkout. Those additional costs should have been in the original quote. I may have made a different decision if I would have known the ending price. Seems like bait and switch. More

Great Friendly service I trust the work that is done at this shop without concern of overcharging this shop without concern of overcharging More

I bought my car in Rockwall, and really love it. Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy Josh is a great salesman, and service is great! Josh explained everything and was not pushy. I recommend Toyota of Rockwall to anyone looking to buy a car. The service department is prompt and friendly; and just like Josh, they act like you are their only customer. More

Not as Professional as it was in previous years No car washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show flo washes Lounge area needs better programs (FOX News) and refreshments On arrival service manager always on phone No new vehicles on show floor Lot looks like a USED car lot More

They reprogrammed out new key and pod for our Corolla. They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to They also notified us that Toyota parts in Pittsburgh, PA sent the wrong keys to be cut ( Keys were for a Toyota Tundra or Tacoma. So we will have to have another set of keys sent. More