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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,371 Reviews

3,371 Reviews of Toyota of Rockwall - Service Center

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September 17, 2023

The Service Department kept me informed every step of the way; and got me out quickly. More

by jimrumczikas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 17, 2023

I was disappointed when I received my vehicle after service. I had a gallon jug of gasoline behind the drivers seat wedged between a bag of bird seed. When I went to get in my car I smelled gasoline. More

by ambendorf01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we apologize for the mishap you endured here at Toyota of Rockwall. We truly appreciate your business.

September 17, 2023

Josue Gutierrez,was very helpful with contacting my auto protection plan,to help me save money on the cost of my repairs on my car. . More

by leeover1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2023

Very efficient, and completed the service job in a short period of time with a full report of vehicle status. More

by edbower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Ed, Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 17, 2023

No service, just a means to rip customers off with outrageous fees and purchase propaganda More

by jonesntx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Coy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carmelo Adorno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josef Casares, James Brown, Brae Dunn, Oscar Boyd
Sep 21, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sep 21, 2023 -

jonesntx1 responded

I find it interesting you did not acknowledge the outline of instances reflecting poor service experiences. The email was returned.

September 16, 2023

The people I did talk where wonderful. The service was good too. Didn't have the chance to talk to any salesmen but everyone looked very helpful. More

by optl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. Cesar and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 16, 2023

I had a nail in my tire and they took great care of me. Kept me comfortable while I waited too! More

by #Toyotafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Ford, Brae Dunn
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 15, 2023

As a woman, it can be difficult to get your car serviced or know who to trust. I am fortunate that Stefanie helped me out. She is courteous, knowledgeable, and goes above and beyond to provide customer serv More

by wileyf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Sanchez
Sep 15, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 15, 2023

The best dealership I have ever been to! So friendly and helpful! Love my car! More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Toyota of Rockwall responded

Linda, Thank you so much for your excellent review! We are so glad that Sam and Ken had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

September 15, 2023

They set the appointment for my new Kay after 9 months, but they key. Wasn't ready More

by mahnazsayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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