Toyota of Rockwall - Service Center

Job done incorrectly. Had to go the next day,for a rental!! and I wasn’t told how long it would take with an appointment.( over 3 hours ) They Refused to fix the issue t Had to go the next day,for a rental!! and I wasn’t told how long it would take with an appointment.( over 3 hours ) They Refused to fix the issue the next day and had to pay for the gas on the rental when it was there mistake. A very inconvenience for the customer to pay double for gas on the rental for a small use not even 24 hours and Disappointed both from the service advisor and mechanic / technician. More

This dealer ship is ok 👌🏻 but they need to put back the Carwash and. Be a little bit faster Carwash and. Be a little bit faster More

Toyota team is very professional. They are very fast and they let you know what is the status or your problem and I fix it on time. Thank you very much Toyota service department. They are very fast and they let you know what is the status or your problem and I fix it on time. Thank you very much Toyota service department. More

Great work and appreciate it just wish it was less expensive. They keep the truck running expensive. They keep the truck running More

Bryson is the best advisor I’ve ever had. He is knowledgeable and keeps you informed. Great asset to your service department. He is knowledgeable and keeps you informed. Great asset to your service department. More

Technicians were friendly and service was prompt and thorough. I would recommend this dealership to others. thorough. I would recommend this dealership to others. More

Tried to upsell me nearly $700 for service, then change the price of my 30k maintence check up. 3 stars because the service advisor stood by his word and changed it back from $220 to $149. I understand mak the price of my 30k maintence check up. 3 stars because the service advisor stood by his word and changed it back from $220 to $149. I understand making your commission and money, but come on More

Terrible service. Tried to rip me off claiming something was wrong with my vehicle when it was not. Tried to rip me off claiming something was wrong with my vehicle when it was not. More

Contacted sales by telephone , Ken helped answer all questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an ass questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an asset Toyota of Rockwall , who represents total integrity. However, my experience in dealing with finance (Scott) left me very displeased and stressed as items which I had specifically and carefully communicated that I did not want to purchase , was quietly "added" to the agreed purchase price of the vehicle, resulting in my having to drive back to the dealership the following Monday, to meet with the finance manager , who after reviewing the issues, took the necessary steps to correct the vehicle sales price to the correct amount. This experience with finance left me uncertain about the ethics of the finance dept. More

One of the biggest is this Toyota of Rockwall company I appreciate it very well thank goodness that i deal with this kind of people whose working with the company and their team. appreciate it very well thank goodness that i deal with this kind of people whose working with the company and their team. More