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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,371 Reviews

3,371 Reviews of Toyota of Rockwall - Service Center

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September 20, 2023

Love Toyota of Rockwall and having the servicing of my car done at the dealership done right and in a timely fashion. More

by lynchsw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 20, 2023

The lady was good, but l wished she could have explained the chargers better, l felt ripped off . What l thought was a multipoint inspection which is free, was something else that costed me $170ish. I will More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 20, 2023

The service here at Rockwell is good. Cesar is a good service technician. Thank you for your service Cesar. More

by hjackson20112011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cesar met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 20, 2023

There is never any service specials for oil change and tire rotation. Thats the reason I use Longo Toyota of Prosper more often they always have discounts and special prices. They also have a car wash. More

by rajinmaharjan1
Recommend Dealer
No
Employees Worked With
Nil
Sep 24, 2023 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 20, 2023

I haven’t made an appointment but Sam took me right in and fixed my tire and then scheduled my windshield repair in a timely manner. More

by julia21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Toyota of Rockwall responded

Thank you, Julia, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 19, 2023

Sam kept me updated on the progress of the servicing of my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership) More

by malison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Sam here at Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 19, 2023

Courteous, prompt, professional service by Service Professionals dedicated to customer satisfaction, and positive outcomes. Thank you! More

by Ron Cook
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl David
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you, Ron, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 19, 2023

More interested in trying to upcharge me than providing scheduled service. Receipt showed tech spent 10 minutes on service, but I waited an hour and a half. Not the first time this has happened. More

by gxela46
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
.Unknown
Sep 23, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 19, 2023

Good service, good about keeping customer informed about how service is progressing, suggested unanticipated services. Professional and courteous. More

by myvonne321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 18, 2023

Love the dealership and all the helpful representatives and technicians. Buying my first car was a bit concerning going from dealership to dealership but Toyata of Rockwall has made the experience amazing More

by jonathan.dominick.martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith
Sep 18, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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