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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,370 Reviews
Call Service Center (844) 208-1008

3,370 Reviews of Toyota of Rockwall - Service Center

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September 23, 2023

Over an hour wait for an scheduled appointment! !! Should never happen. It has never mattered if you have an appointment or not. This service department is horrible and the service is horrible. C More

by mmcstep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Landrum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 23, 2023

Service was very fast. Only took 45 mins was told it would take 1.75 hrs. Satisfied. More

by suegheen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Toyota of Rockwall responded

Thanks, Sue, for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 23, 2023

Service was good. I’m surprised the shuttle service doesn’t just use gps to map a route to your home so you don’t have to tell them every turn. It would be great i More

by andrewhwills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Toyota of Rockwall responded

Thank you for your feedback, Andrew. We strive to make sure that all of our customers leave happy, and we will share your comments with the team. We hope to see you again here at Toyota of Rockwall!

September 22, 2023

I always trust the service I get at Toyota of Rockwall. It is always timely and efficient. Thanks Guys. More

by louiscasasola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review, Luis! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

September 22, 2023

Cesar was very pleasant and the work was quick. I am just not sure what was really done during the service appointment. More

by margfree65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 22, 2023

Kasey and team are great. She exudes customer service at its best! She’s my girl from here on out…! More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Toyota of Rockwall responded

Tom, thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 22, 2023

Excellent dealership you have the best employees. I would recommend you to everyone thank you More

by patbranson1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontrell Saucier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith
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Sep 22, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review, Pat. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 21, 2023

Friendly service, snacks and beverages available, veteran discount. Had a 2 hour service and enjoyed complimentary massage chair! More

by Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 21, 2023

Dealership has always been very attentive to the needs of the customer and the maintenance of your car. They let you know when your car needs its next check up and keep excellent records. More

by melba.turbyfill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 20, 2023

Love Toyota of Rockwall and having the servicing of my car done at the dealership done right and in a timely fashion. More

by lynchsw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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