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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,603 Reviews

3,603 Reviews of Toyota of Rockwall - Service Center

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February 16, 2025

Very comfortable, nice and clean dealership and waiting area. Amenities and restrooms readily available to us. More

by Tracierobinson73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Toyota of Rockwall responded

Tracie, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 16, 2025

Service Tech Brian was very friendly, professional, patient, knowledgeable and easy to work with while answering my inquiries. The service was prompt, the restroom was clean, and the waiting area is c More

by tbrew
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Carpenter
Feb 17, 2025 -

Toyota of Rockwall responded

It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

February 16, 2025

They did a great job during my visit, I really appreciated the communication and text alerts More

by Tinapadilla8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Toyota of Rockwall responded

Thanks, Tina, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 14, 2025

The Service Department is very well organized. The customer lounge areas are very comfortable with coffee, drinks, and even massage chairs. More

by gkquin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

February 14, 2025

Happy using it for years. I’ve had my car serviced by Rockwall Toyota since I bought the car here. More

by dl.cotton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Feb 16, 2025 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

February 13, 2025

Everyone I had contact with were very courteous. The service advisor was prompt and notified me by text and call of the finding and repairs More

by nbtrougely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

February 13, 2025

Kasey Boysaw Is very responsive, helpful, friendly, goes beyond to do more and if she doesn’t know the answer, she will find out. More

by anaevelyn02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Kaysey was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 13, 2025

Got charged to adjust my headlights even though been wrong since the day I bought the car they did the repairs charged me 82 dollars then informed me that I was still under manufacture warranty they cou More

by noahscott0601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Noah, and hopefully, we can get to the bottom of this.

February 12, 2025

Everyone I had contact with were very courteous. The service advisor was prompt and notified me by text and call of the finding and the repairs. More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Feb 12, 2025 -

Toyota of Rockwall responded

It's great to hear that Kasey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

February 12, 2025

While the Service Rep was doing his job the policies of the Dealership are questionable. I bought a car there, a new battery with an 84month warrantee was installed in the car just before I bought it. Th More

by vern.ameen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, Vern, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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