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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,642 Reviews

3,642 Reviews of Toyota of Rockwall - Service Center

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March 26, 2025

Experienced Informative, attentive, and timely service. I was able to wait comfortably at the dealership and was served fresh cookies and complimentary water. More

by oneworldsoccer5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. Sam and our team appreciate your business and hope to see you again soon!

March 24, 2025

toyota rockwall is worst place to maintain you vehicle. I went there to normal service of my vehicle and they told me my vehicle have problem in engine which i need to fix urgently . after paying $5500 th More

by sushil kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 22, 2025

I love the service department. They are always quick to get me in, thorough and efficient. Always pleased with the results. 1 More

by B&s781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
Mar 23, 2025 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We appreciate you choosing Toyota of Rockwall for your service. Please don't hesitate to reach out if you need anything else.

March 22, 2025

I would not recommend this dealership to anyone. The service department did not fix mandatory recalls on my vehicle and refused to answer my calls regarding my vehicle. I had numerous calls from sal More

by brandipruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Conley
Mar 26, 2025 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 18, 2025

Great place to get your car serviced. Comfortable waiting areas. Very nice service person and cashier. More

by malison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Mar 18, 2025 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Carl and our team, and we look forward to working with you again.

March 18, 2025

I always have a great experience at Toyota of Rockwall. The Service Department is prompt and thorough. More

by Bettyt723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Toyota of Rockwall responded

Betty, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

March 18, 2025

Sam was very helpful. I am never disappointed in the level of professional service he provides. More

by DONALDFLORES9457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Toyota of Rockwall responded

Donald, Thank you! Sam and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

March 17, 2025

Had an appointment to remove protective paint shield on the hood of 2011 Camry. After 2 hours I was told it's going very slow. I feel like they didn't start on my car at the appointment time. I was told More

by MCKINNEY
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Sam Heidel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 17, 2025

Prompt, professional, and service adviser Casey is outstanding . No wasted time vehicle ready on time More

by vmglossup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Toyota of Rockwall responded

It's great to hear that Kasey and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 17, 2025

Excellent professional service and very friendly people. The rest area have all the people need to get comfortable More

by JCMEZA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

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