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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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November 21, 2023

It was a very good service. as always it is. Keep doing this job to customers satisfaction. More

by JUAN.VILCA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 22, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Juan! We sincerely value your business and look forward to your next visit.

November 20, 2023

Kasey made it very easy for my wife to bring out 2017 Rav 4 in for 100 k mile maintenance. She is very knowledgeable and set everything up so professionally. More

by COOLEYGREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Gregory, and we are thrilled that you found your experience with Kasey here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 20, 2023

Waiting area was nice and relaxing. Jose was professional and willing to investigate our issue when no problem was found. He grabbed a technician to ride with so he could try and repl More

by homeredd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
Nov 21, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and our team, and we look forward to working with you again.

November 19, 2023

Dealership was clean and relaxing. People were friendly and helpful. Service was quick and reasonable More

by TOYOTADADDY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 19, 2023 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Nov 19, 2023 -

TOYOTADADDY06 responded

Thanks for the service

November 17, 2023

They found the issue with my Vehicle within the hour, their great! Excellent Customer Service. More

by chonbrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 19, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

November 16, 2023

Carl is an outstanding service advisor. Knowledgeable, helpful, approachable, and goes out of his way to help. My situation was a unique one, and he really did a lot of leg work that I was More

by abhilashk922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Nov 16, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Carl and our team and don't hesitate to let us know if we can further assist.

November 16, 2023

Good service, good comunication, it took them around 3 hours, i recomend them for your next service. More

by ftorres744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Nov 16, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 16, 2023

I worked with Nick in the service department he did a great job. I was able to wait and everything was taken care of properly. He went out of his way checking on everything even though my car was used bu More

by julia21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Nick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Julia, please let us know.

November 15, 2023

Promptly met me in service area to begin service. Service was completed in less than an hour! More

by wernertj1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 15, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2023

The dealership has always been courteous and professional. They explain services required and work in a timely manner. More

by JEFF3530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 15, 2023 -

Toyota of Rockwall responded

Jeff, Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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