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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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November 29, 2023

It was a waste of my time as I barely got my van and had my baby with me. More

by pgutierrez677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 29, 2023

Great visit. Timely. Welcoming. No complaints at all. Would highly recommend toyota of rockwall. Staff is awesome. More

by jessicapjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Jessica, and we hope to see you again!

November 28, 2023

The appraisal center tried to low ball me , if I put the car on fb would get double the money More

by josen_thomas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Landrum, Kevin McGuire, Cesar Martinez
Dec 01, 2023 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 28, 2023

First when asked if you would price match another Toyota Dealership oil change I was advised no and I should take my vehicle to the other dealer to perform My service. Then when I mentioned of other concern More

by DRamirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Dec 01, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 28, 2023

They will do service in timely manner. Very good experience. Good staff members to work with. More

by tissy.mathew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Nov 28, 2023 -

Toyota of Rockwall responded

Mathew, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 28, 2023

Vehicle taken right in and maintenance done in a very timely manner and Jose explained all that was needed and he was wonderful and so courteous. Very good experience. More

by JOYCEBALL65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
Nov 28, 2023 -

Toyota of Rockwall responded

Joyce, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 28, 2023

Had a good experience with Josue. He was very professional and kept me informed about items as well as the progress on my vehicle. More

by Mwsunbeam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 28, 2023 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

November 28, 2023

Excellent service, Kevin was outstanding and kept me informed of any updates / changes while the repairs to the exhaust system were underway. Once there he also took the time to introduce himself and c More

by mwein1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire, Cesar Martinez
Nov 29, 2023 -

Toyota of Rockwall responded

Thank you! Kevin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 27, 2023

In for general service and was prompt and quick with Ceaser. I also followed up a few days later on a question and Ceaser was quick to respond. More

by ronnzy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 27, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cesar and our team, and we look forward to working with you again.

November 27, 2023

Thank you for switching my Toyota RAV4 maintenance to Rockwall. Much closer to me than McKinneu. And kudos to the staff for expediting service to same day. Great service! More

by gary.joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Nov 27, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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