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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,369 Reviews
Call Service Center (844) 208-1008

3,369 Reviews of Toyota of Rockwall - Service Center

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October 31, 2023

Took over 3 hours for an oil change. Was never updated despite waiting in person except via a phone call More

by letompkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 31, 2023

Sam had me out at an exceptional time. Never a complaint when I go to Toyota of Rockwall! More

by msjennjolie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Sam here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 30, 2023

Part was ordered and installed as requested. Kept me informed and addressed any questions. Good job. More

by L.CULLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 29, 2023

Great place excellent customer service nice weighting area and quick service also they help me to get more info More

by SISAYELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Landrum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 29, 2023

Friendly courteous staff. Quick service for an oil change & tire rotation. Like doing business with this people More

by golflady4519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name.
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Oct 29, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

October 28, 2023

Always attentive and courteous. They pay attention to the customers and inform me of what is needed to keep my car in great condition. More

by srvan1175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Oct 29, 2023 -

srvan1175 responded

Most definitely will.

October 28, 2023

Very prompt and very courteous. Could not believe the service and their coffee and hot chocolate machine. Was there for my 5000 mile check up and oil change, awesome service! More

by nitabutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 28, 2023

Neglect a Service To Check my air bag light Not even a Year Both from them! More

by jcbharada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not Listed
Report | Print
Nov 01, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 28, 2023

Customer service is good but not great! ! You need to offer a car wash again that is just a given for a decent dealership. I would give you a3 star there is a lot of room for improvement at More

by gweenyth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isai Nieto
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 27, 2023

Quick to meet me when I arrived. Indoor lobby was nice and clean. Although I didn’t partake, I liked the available snacks and drinks in the vending machine. Service did seem to take More

by reyes.eduardo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in Service Dept.
Report | Print
Oct 29, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, Eduardo, we look forward to having you as one of our valued customers for many more years to come!

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