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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews

3,440 Reviews of Toyota of Rockwall - Service Center

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December 03, 2023

Joe Lopez was extremely helpful and knowledgeable. They made time to repair some things that needed replacing. I’ve always taken my ‘17 Rav4 Hybrid to Toyota of Rockwall and never been disappointed. More

by hmoraller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Lopez 5⭐️
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 02, 2023

Muy buena gente todo bien me ofrecieron sus muy puntuales toda la gente que trabaja en la agencia muy amable More

by decideriovargas6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Dec 03, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 02, 2023

Sales tech try to hack for charges service manager never responded for 2 days with any update More

by Zafar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 02, 2023

I appreciated the way the service advisor made sure everything I needed got taken care of. More

by CBAGGS4784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 02, 2023

I loved this dealership through 3 vehicles but when you took away the car wash that all changed. At the very least the cars should be cleaned when they are brought in for any kind of service work. A promis More

by 20bobbie65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Morgan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Martinez
Dec 03, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 01, 2023

I came into a clean, organized location where I was able to work on my laptop while waiting for my maintenance. Staff is always friendly. More

by sandersnyra1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
Dec 03, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 01, 2023

Customer service was great, the staff was on top of things, everyone seemed friendly, very informative and even though they were busy, they kept us updated with our vehicle, the place was clean, and th More

by davis.vanessa972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, Cesar Martinez, Amanda Folker
Dec 01, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience, Vanessa! We sincerely value your business and look forward to your next visit.

December 01, 2023

I was busy that day with errands and rented a car at a very good price to continue my errands. More

by farley.sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Dec 01, 2023 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 30, 2023

Your price increases are getting to high and are not competitive with other facilities in the area. Also, the previous technicians and management that I enjoyed working with are no longer at your fac More

by DUKESTONE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

November 30, 2023

I love the awesome customer service they have and always on point with everything to help out More

by shinequa.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Nov 30, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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