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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,440 Reviews
Call Service Center (844) 208-1008

3,440 Reviews of Toyota of Rockwall - Service Center

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December 07, 2023

Great Service and i will definitaly use Toyota of Rockwall again. Highly recommend for service More

by johnsonconny78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
Report | Print
Dec 07, 2023 -

Toyota of Rockwall responded

Thank you, Conny, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 07, 2023

Took way to long for work being done. Car sat behind building for at least 20 minutes. Advisor was not ideal Lacked attention to my needs More

by wscottgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Dec 07, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 07, 2023

Kesey is the best service advisor I have met so far. She’s a great person with warm welcome and focus on great customer service. 10/10 rating for her More

by rasikarathna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Toyota of Rockwall responded

Thank you for your kind words for Kasey and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 06, 2023

Tôi là người việt nam. Tôi nhận xét dịch vụ rất tốt, nhân viên nhiệt tình thân thiện, vui vẻ, chất lượng bảo trì tốt, More

by Qui pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
Report | Print
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2023

Why are you calling and sending emails for recalls that you have no fix for. Scheduled an appointment for this recall only to find out there is no fix. ???? More

by dfarmer1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 06, 2023

Very helpful, courteous and professional staff. Have had excellent care & maintenance of 2 my Prius. More

by MkCFINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire, Cesar Martinez
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Dec 06, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 05, 2023

Excellent service. Provided a shuttle which saved me from getting a rental. I am ver pleased. More

by Teacher
Recommend Dealer
Yes
Employees Worked With
Carl, Cesar Martinez
Report | Print
Dec 06, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 05, 2023

Carl always knocks it out of the park. Never does me wrong. I always leave feeling valued and satisfied. More

by aimesbrody13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl ??
Report | Print
Dec 05, 2023 -

Toyota of Rockwall responded

Brody, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carl met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 04, 2023

Team is friendly but the main problem I went in for was not fixed. This is the 3rd time I have gone in for the same problem. Very frustrating! More

by AMANDABLANKENSHIP047
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Dec 08, 2023 -

Toyota of Rockwall responded

Amanda, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 03, 2023

Quickly took care of my problem (dead battery). Very pricey but unable to get it done elsewhere. Called AutoZone who told me they had two batteries in stock for $80 less than Toyota's quote and co More

by GUNGADEAN1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Report | Print
Dec 04, 2023 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall

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