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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,368 Reviews
Call Service Center (844) 208-1008

3,369 Reviews of Toyota of Rockwall - Service Center

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November 03, 2023

Very unusual circumstances that day, just wish communication could have been better . But overall I was satisfied and your staff was very friendly. More

by kurtvri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to have you as our customer!

November 02, 2023

Very easy to schedule app. Dealership was on time. Kept me informed and finished quickly. More

by uteppt2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Cesar and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2023

Scheduling, communication, and check out were smooth and efficient! Fantastic customer service! I will be back! More

by morgan.marsh16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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Nov 02, 2023 -

Toyota of Rockwall responded

Morgan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carl met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 02, 2023

Toyota if Rockwall has taken very good care of my Avalon. It has a pleasant waiting room and they keep me very well informed as to progress on my car. More

by lautenjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

November 01, 2023

Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
2.0
This rating includes all reviews, with more weight given to recent reviews.
Isai Nieto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becca Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nehemias Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josef Casares
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Nov 02, 2023 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2023

Timely and accommodating- great communication. Friendly, smiling and the techs left my car clean and ready to go. Thank you! More

by lexorandi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 01, 2023

Kevin McGuire went out of his way to help me out & ensure that I was taken care of. My bumper was falling off due to an earlier accident, and while they dont have a body shop, Kevin went above and beyond to More

by samsatlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

October 31, 2023

Salesman was a liar. He tried to tell me that I had to buy an upgraded truck to get four wheel drive. Service is fine. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brae Dunn
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Nov 04, 2023 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 31, 2023

Had an appointment, was in and out in about an hour and a half. Everyone was friendly and attentive. More

by chelseaerwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Chelsea, and look forward to your next visit.

October 31, 2023

Kudos for environmentally efficient award winning facility, awesome massage chairs and free natural sparkling water! More

by bperlstein
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
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Nov 01, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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